Supervisor - Order Management, Finance at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Supervisor - Order Management, Finance

Job Identification: 1541
Location: Ikoyi, Lagos
Division: Finance
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Order Management

Job Responsibilities

• Resolve partner related issues by investigating details of registered queries/complaints
• Liaise with sales teams to prepare core products demand forecast and ensure target fulfilment plan is achieved
• Timely communicate order processing flows and proactively provide information on potential delivery or product availability problems
• Collaborate with Network team and Sourcing to achieve all business CAPEX objectives
• Escalate critical issues where partners do not agree with resolution/issues open beyond defined SLAs to senior management as per the escalation matrix
• Prepare order related monitoring and analytical reports
• Review and analyse order fulfilment related reports to identify issues 
• Support Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
• Focus on improving and maintaining Supplier relationship
• Liaise with Master Data Management Team for inventory items and all orders Master Data related information/queries
• Manage individual team members’ performance, identifying the training needs of the team and ensure nominations
• Provide support to the nuclear team in the achievement of divisional/departmental objectives 
• Manage allocation of work to members of the team, back-up and leave/absenteeism planning 
• Allocate tasks/duties to others within a team and ensure cohesive team working
• Provide coaching and support to help achieve performance expectations
• Perform root cause analysis for SLAs non-compliance and take corrective action
• Identify potential sensitive issues and escalate it to the appropriate level
• Provide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needs
• Attend to all queries from the stakeholders/Suppliers/Banks/ Logistics Service Provider (LSP) and resolve queries
• Notify all stakeholders of imminent shipment and delivery by means of delivery notification and inspection advise

Educational Qualifications

• First Degree in Engineering or Supply Chain Management or Finance / Business or Sciences
• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:
• Experience working in a medium to large organization
• Knowledge of order processing, fulfillment, Freight and supply planning 
• Understanding of Nigerian import/export regulations and international trade practices
• Knowledge of Documentary Credit
• Experience working with international Suppliers
• Experience using an ERP 
• Understanding of the Nigerian regulatory space

Application Closing Date
28th September, 2022; 23:59