Senior Claims Administrator (General Insurance) at Old Mutual Nigeria

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

We are recruiting to fill the position of:

Job Title: Senior Claims Administrator (General Insurance)

Job Requisition ID: JR-29581
Location: Lagos
Employment Type: Full time

Job Description

• Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.
• A Senior Claims Administrator is fully multi-skilled across products and processes, and has extensive relevant experience

Responsibilities

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides direct service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Often acts as a resource for less experienced staff.

Key Result Areas
Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions/effort in broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Coaching:

• May act as mentor to less experienced administrators.

Documentation Processing:

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Provides direct service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Relationship Building:

• Establishes and maintains relationships with internal stakeholders.
• Builds and manages internal/external relationships.
• Manage internal/external Customer Complaints.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.

Qualifications and Experience

• A First Degree or its equivalent in a relevant field
• Minimum of 8 working years in General Insurance underwriting or claims administration  
• Chartered Insurance certification would be an added advantage
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel, etc.).

Application Closing Date
27th September, 2022.