Information Systems Intern (Industrial Training Attachment - IT) at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to "Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders".

We are recruiting to fill the position below:

Job Title: Information Systems Intern (Industrial Training Attachment - IT)

Location: Oshodi, Lagos
Employment Type: Internship

Job Duties / Responsibilities / Accountabilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems and softwares.
• Respond to email messages for customers seeking help.
• Support customer through problem-solving process..
• Clean up computers.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Manages the service desk
• Documents activity and reports potential problems according to established procedures
• Gives first level support to the end-users in a friendly and professional manner.
• Provides first level support to the Local Area Network (LAN)
• Performs any other tasks assigned by the IS Officer

Requirement

• Candidates should possess an OND qualification.

Application Closing Date
30th September, 2022.