Field Operations Supervisor at a Fintech Startup Company

A Fintech Startup company in Lagos, Nigeria is recruiting to fill the position below:

Job Title: Field Operations Supervisor

Location: Ojodu-Berger, Lagos
Employment Type: Full-time
Office Hours: Mondays - Fridays (9.30am - 6.00 pm daily)

Job Description

• The Field Supervisor is the main point of communication between the main field and the office; and also managing the day-to-day field operations of our startup.
• Will be required to oversee and supervise the agent (thrift collectors) activities on the field to ensure adherence to the company’s customer service and field operation policies; managing the work schedules and time cards for all field staff and providing leadership to on-site Agents.

Responsibilities

• Monitoring Agent compliance with operational policies and procedures to minimize potential fraud risks.
• Managing the work schedules and time cards for all field Agents.
• Providing leadership to on-site Agents.
• Investigating and resolving customer complaints.
• Ensuring Agents meet clients, cash requirements and that all cash is banked on time.
• Monitoring & coaching Agents on customer service excellence
• Handling complaints (from both Agents & Customers)
• Ensure agents meet their new customer onboarding and cash collection targets.
• Ensure that the agents serve 90% of branch customers.

Skill Requirements

• Bachelor’s Degree in any related field.
• Experience in management, operations, and leadership will be an added advantage
• Know-how on building good working relationships with customers and resolve customer complaints in an efficient manner.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of field-operations activities.

Qualification and Experience:

• Average of 2 - 4 years of relevant experience as a Field Operations Supervisor
• Bachelor’s Degree in an industry-specific role is advantageous.
• Proven experience in supervising field operations.
• Proficiency in MS Office (Outlook, Word, Excel).
• The ability to work in different environmental conditions.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.

Application Closing Date
Not Specified.