Lounge Supervisor at Grand Maridos Hotel

Grand Maridos is your second home. We provide a unique five-sense experience in a conducive and carefully selected environment. Our rooms, conference halls, and hotel facilities are fitted with the best quality amenities to provide the perfect mix of business and leisure.

We’re the perfect spot for lovers of good food, with bar and lounge that offers the true definition of relaxation and night-life in a 24/7 secure space. Located just 5 minutes away from the main city park and 45 minutes away from the Airport.

We are recruiting to fill the position below:

Job Title: Lounge Supervisor

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Qatar management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Qatar management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Application and CV to: [email protected] using the Job Title as the subject of the mail.