Customer Success Manager at Zurishaddai Recruitment Agency

Zurishaddai Recruitment Agency is a one stop shop for attracting the right talent for the best offered opportunities. With a cumulative wealth of experience spanning over Eight(8) years; premium value delivery and satisfied clients’ testimonials has become our culture. We have become excellent professionals at sourcing for both mid-level and entry level job positions for small-scale and growing businesses. with a track record of producing results and matching the right candidates to our clients' requirements!

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Ajah, Lagos
Employment Type: Full-time

Purpose of Job

• A project management company with office along Lekki – Epe Expressway is seeking a technically savvy customer success manager who possesses a strong drive for results.
• Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn.
• You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
• You are social, analytical, and you possess an aptitude for learning and using new software, and you are able to communicate clearly and effectively.
• Our ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Job Duties

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Requirements

• Bachelor’s Degree in Mass Communications, marketing, or any related filed, with minimum 3 years’ relevant experience.
• Previous experience as a Customer success executive in a Real Estate/Construction Industry is an added advantage.
• Proficiency in CRM software, including NetSuite and Odoo.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• For gender balance male candidates are encouraged to apply.

We Offer

• Salary: N150,000 monthly.
• HMO, Pension, and group life assurance
• Paid time-off
• Opportunity for professional growth and advancement
• A well-established company you can be proud to represent.

Application Closing Date
15th October, 2022.

Method of Application
Interested and qualified candidates should send their CV with a Cover Letter indicating your suitability for the role to: [email protected] using the Job Title as the subject of the email.