Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Owlman PRS Job Recruitment (5 Positions)

Sundry Foods Limited Trainee & Exp. Job Recruitment (4 Positions)

LifeBank Job Recruitment (10 Positions)

The Advancement Place Job Recruitment (4 Positions)

Lopterra Services Limited Trainee & Exp. Job Recruitment (6 Positions)

Lifemate Nigeria Limited Job Recruitment (3 Positions)

Bukka Hut Restaurant Job Recruitment (8 Positions)

Watu Credit Limited Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

TGI Distri Limited (a TGI Group Company) Job Recruitment (3 Positions)

International Medical Corps (IMC) Job Recruitment (3 Positions)

BethelMindRecruits Job Recruitment (3 Positions)

Pharma Ethics Limited Job Recruitment (3 Positions)

Save the Children Nigeria Job Recruitment (6 Positions)

mDoc Healthcare Job Recruitment (8 Positions)

Search for Common Ground (SFCG) Job Recruitment (4 Positions)

Coca-Cola Hellenic Bottling Company (HBC) International Leadership Trainee Program 2024

Elizade University Job Recruitment (20 Positions)

SPIE Oil & Gas Services Job Recruitment (8 Positions)

Hilton Worldwide Job Recruitment (3 Positions)

Paras Energy Job Recruitment (8 Positions)

Plan International Job Recruitment (13 Positions)

Association for Reproductive and Family Health (ARFH) Job Recruitment (3 Positions)

OnePyramid Consulting Limited Job Recruitment (3 Position)

Ohan Corporate Services Job Recruitment (4 Positions)

New Private Medical Diagnostic Centre Job Recruitment (5 Positions)

Zojatech Limited Graduate & Exp. Job Recruitment (6 Positions)

Beacongate Limited Job Recruitment (5 Positions)

Jibs-Ray Nigeria Limited Job Recruitment (3 Positions)

Khenpro Global Services Job Recruitment (9 Positions)

Amaiden Energy Nigeria Limited Job Recruitment (4 Positions)

Nestoil Limited Job Recruitment (7 Positions)

Yardoak Project Graduate & Exp. Job Recruitment (4 Positions)

HR-Light Consult Job Recruitment (4 Positions)

Fadac Resources and Services Limited Job Recruitment (9 Positions)

Roducate Limited Job Recruitment (3 Positions)

IO Furniture Limited Job Recruitment (5 Positions)

Scrapays Plc Job Recruitment (4 Positions)

Babban Gona Farmer Services Nigeria Limited Job Recruitment (3 Positions)

Schlumberger Limited Job Recruitment

Alfred and Victoria Associates Job Recruitment (7 Positions)

TotalEnergies Nigeria International Masters Degree Scholarship 2024

Advantage Health Africa Job Recruitment (4 Positions)

Odixcity Consulting Job Recruitment (9 Positions)

Agurate Online Limited Job Recruitment (4 Positions)

HR-EX Consulting Job Recruitment (7 Positions)

Kennedia Consulting Limited Job Recruitment (4 Positions)

Goldplates Feast House Job Recruitment (4 Positions)

Prestigious Consulting Group Job Recruitment (4 Positions)


Customer Experience Executive at Kyosk Digital Services Limited

Posted on Thu 29th Sep, 2022 - hotnigerianjobs.com --- (0 comments)


Kyosk Digital Services limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Our digital ordering and delivery platform - Kyosk, ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.

We are recruiting to fill the position below:

Job Title: Customer Experience Executive

Location: Warri, Delta
Job type: Full-time
Department: Operations

Role Profile

  • Reporting to the Head of Operation, the incumbent of this role will be responsible for the performance and coordination of the Inbound Customer Service Agents.
  • He/she will interface with cross-functional teams and systems to perform various functions including external team management, quality assurance, customer acquisition and retention, and overall good customer experience.
  • The role holder will be responsible for designing and implementing customer retention strategies to increase loyalty and retention.
  • The role will be responsible for collecting, collating, analyzing and presenting all data sets required for robust customer Retention.
  • Design and implement campaign models, formats, and processes that will showcase the effectiveness of defined customer campaigns.
  • Drive service improvement, customer loyalty and retention, digital channel uptake and customer utilization with the objective of reduced cost to serve and increase our customer base.

Key Responsibilities

  • Strategy: Actively engage and contribute to the development and review of the client relations strategy, policy and approach within the organization. Review organization-wide customer service standards, policies, procedures and initiatives to understand, anticipate and the customers’ requirements Execute a sustainable, cost-effective, impactful approach to customer experience for the business.
  • Relationship Management: Listen to, understand and respond to customers to manage their expectations, build the brand and create loyalty. Sustain rapport with customers by making periodic customer visits, exploring specific needs, and anticipating new opportunities.
  • Create and execute initiatives to address the root cause of customer dissatisfaction.
  • Respond positively and professionally to customers complaints, analyzes the root cause and take necessary steps to eliminate process, system and procedure failures that lead to customer dissatisfaction.
  • Customer Service: Ensure quality and consistency of customer relations by handling customer complaints and queries are addressed and resolved within stipulated SLAs. Create and execute initiatives to address customer complaints and take necessary steps to correct and address the complaints. 
  • Finance, Budgets and Forecasts:Forecast and achieve annual revenue and expenditure targets for the customer service team in line with the strategic plan. Develop departmental budgets, schedule expenditure, analyze variances and take corrective actions to address variances.
  • Customer Retention: Champion initiatives to drive customer retention and drive exceptional customer experience.
  • Develop customer satisfaction goals and coordinate with the team to meet them daily.
  • Analyse emerging trends in consumer management and develop relevant initiatives to guarantee top tier customer management.
  • Coordinate information to customers using our products including after-sales support.
  • Stakeholder Management:Collaborate with cross-functional teams to identify break downs in the process and ensure a seamless customer experience. Identify key trends and opportunities for the sales team to increase sales.
  • Reporting:Provide weekly and monthly reports on the customer’s Campaigns, trends and initiatives to evaluate their effectiveness. Analyze market, customer and sales data to mine useful insights to drive customer acquisition and retention. Report to the Head of Operations on team performance against KPIs.
  • Performance Management: Supervise day to day activities in customer service. Ensure staff members are achieving desired service levels while providing regular performance feedback. Conduct pre-shift team meetings daily setting focus and priorities for the day to ensure the productivity of the agents along their OKRs.
  • People Management: Manage the day-to-day growth, development, deployment and engagement of the team.
  • Recruit, orientate, communicate job expectations, coach, and manage direct reports.
  • Monitor the performance of all team members and give ongoing feedback to ensure high performance is maintained.
  • Facilitate training sessions to build skill and capacity in the operations division.
  • Update personal job knowledge by participating in educational opportunities, reading professional publications, maintaining.

Minimum Requirements & Key Skills

  • A Bachelor's Degree in Business Management or related field. A Master's Degree will be an added advantage;
  • A minimum of 8 years in customer management driving customer acquisition and retention
  • Extensive experience in a Call Centre environment within a retail environment;
  • Detailed understanding of Call Centre processes & KPIs;
  • Good reporting and presentation skills with a keen eye for detail
  • Have an ability to influence and collaborate with a cross functional team
  • Excellent written and oral communication skills, with the confidence to interact at all levels of the organization 
  • Personal drive with a sense of urgency and an ability to demonstrate strong commitment to managing initiatives to a successful conclusion
  • Good use of Microsoft Excel, Word & PowerPoint Office suite.
  • Understand and reinforce the organization culture amongst employees
  • Ability to work in a fast-paced, deadline driven team environment.

Competencies & Skills:

  • Business Acumen;
  • Customer Orientation;
  • Stakeholder Management;
  • People Management;
  • Persuasion and Influencing Skills;
  • Strong people leadership;
  • Team player.

Application Closing Date
30th October, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *