Head, IT Service Management at Stanbic IBTC Pension Managers Limited (SIPML)

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position of:

Job Title: Head, IT Service Management

Job ID: 80403724_80333171
Location: Lagos
Job Type: Full-time
Business Segment: Client Solutions

Job Description

• Responsible for ensuring IT Service delivery is optimal and meets business
  requirements and manages the Helpdesk Team to resolve issues within agreed Service Levels. He/she manages IT Finance, IT Governance, IT Communications and IT Vendor Management functions.

Qualifications

• First Degree in Computer Science, Engineering or related IT field
• ITIL, HDI, PRINCE 2, COBIT, Basic Financial knowledge

Experience:

• 10 to 15 Years in IT Service offering role(s). Masters in relevant field will be an added advantage
• Minimum of 5 years of IT process knowledge
• Basic financial understanding including payments and budgeting

Behavioural Competencies:

• Team Working
• Meeting Timescales
• Taking Action
• Producing Outputs
• Establishing Rapport

Technical Competencies:

• Service Level Management
• Business Continuity Management
• Configuration Management
• Stakeholder Management
• IT Knowledge

Application Closing Date
Not Specified.