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Application Support Engineer at a Reputable Telecommunications Company - KNN Corporate Services Limited

Posted on Wed 05th Oct, 2022 - hotnigerianjobs.com --- (0 comments)


KNN Corporate Services Limited - Our client, a reputable telecommunications company, is recruiting to fill the position below:

Job Title: Application Support Engineer

Location: Lagos
Employment Type: Contract

Job Brief

  • Daily maintenance of an organization’s IT Systems and Services. The job description entails managing and coordinating information technology operations to ensure delivery of timely and effective IT services.
  • Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.
  • Working with the Engineering and delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services.

Job Description

  • Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing. components in accordance with OLAs and SLAs.
  • Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
  • Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
  • Participate in transitions of the application or technical architecture components to the testers.
  • Fix any defects and performance problems discovered in testing.
  • Continuous monitoring of Service Performance to ensure maximum service availability.
  • Effective management of changes to minimize service disruption and maximize service availability and quality.
  • Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
  • Provide information timely for Audits and Security requests and ensure any gaps raised are closed.
  • Effective access controls to supported systems.
  • Broad knowledge of the business processes within the Telecommunications sector.
  • Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
  • Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
  • Ensure Incident and Problem resolution within SLAs.
  • Work with other developers, designers, and architects to make sure that the
  • configuration and custom components meet application requirements and
  • performance goals.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with the Company’s Vital Behaviours and values.
  • Automate business and system processes to improve productivity and efficiency.
  • Analytics/Problem solving
  • Incident and Problem Management
  • Application Developer
  • Creativities (improvement/innovation inherent)
  • Automate application interfaces and manual activities.
  • Explore scheduling techniques and tools to overcome application dependencies.
  • Analyze incidents to identify hot spots or underpinning problems – implement solution.

Requirements and Qualifications

  • First Degree in Computer Science or any related discipline
  • UNIX shell scripting.
  • Application Developer.
  • PL/SQL and RDBMS knowledge.
  • Fluent in English.
  • 2 - 3 years of experience in IT Development or IT Operations.
  • Experience working in a medium or large organization.
  • Working knowledge of Project management principles, Agile principles and general technical management.
  • Broad knowledge base of application development using an array of application development tools.
  • Service Monitoring
  • Application development lifecycles
  • User Requirements analysis standards and methods
  • DEVOPS Practices and Tools
  • Managing Cloud Services and Licenses

Required Trainings:

  • Functional Skills Development
  • Systems Design & Integration
  • Software Development
  • ITIL foundation certification
  • DEVOPS
  • IT Security Principles and
  • Controls
  • Leadership Skills Development
  • Employee Effectiveness (L1)
  • Telecoms A-Z
  • Customer Experience (Basics)
  • Self-Management
  • Training:
  • Formal training in software development principles, technology architecture and systems integration.
  • Specific training on application development tools and programming language.

Skills and Competencies:

  • Business Analysis
  • Business Process Improvement
  • Customer Satisfaction
  • Measurement
  • Planning and Organising
  • Performance Improvement
  • Project Delivery
  • Software Development
  • Systems Analysis
  • Systems Design & Integration
  • Systems Testing
  • Quality Assurance
  • Relationship Management
  • Change Management
  • Incident Management
  • Problem Management

Application Closing Date
7th October, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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