User Experience Researcher at Reliance Health

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator and Tencent.

We are recruiting to fill the position below:

Job Title: User Experience Researcher

Ref: 16IFJ2AW7N
Location: Nigeria
Job Type: Permanent

The Role

• We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer. 

Responsibilities
Your Responsibilities will include:

• Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
• Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
• Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps.
• Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy.
• Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
• Promoting user-centered design principles and best practices across the organization.

Ideal Profile
Skills Required:

• Minimum of 4 years of experience as a user experience researcher.
• Tertiary Education from a recognized institution, ideally in Design or a similar field.
• Passionate about building a world-class product and service that makes healthcare work for everyone
• Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team
• Experience managing, executing and analyzing usability test sessions or focus group sessions is required
• Experience of working in an agile development environment is required
• Experience in analyzing both quantitative and/or qualitative research methods is required
• Ability to run usability testing across both mobile and desktop platforms.
• Understanding of user interface/user interaction design principles is a must
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders
• Excellent communication skills for cross-functional collaboration

What's on Offer?

• Join a market leader within Healthcare
• A chance to accelerate your career
• Opportunity to make a positive impact.

Application Closing Date
Not Specified.