Head of Research at Reliance Health

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator, and Tencent. 

We are recruiting to fill the position below:

Job Title: Head of Research

Ref: YJPX7Z2AYG
Location: Nigeria
Job Engagement: Full Time
Job Type: Permanent

The Role

• We are seeking a Head of Research with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• They will carry out research for our team of product designers.
• The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.
• They will have worked with a team of both engineers and researchers and be able to lead a team of design researchers.

Responsibilities
Your Responsibilities will include:

• Leading research for the company by identifying the big questions, knowledge gaps or high-risk assumptions including identifying the scope of the research and delivering solutions based on the research.
• Working with multidisciplinary team (design and product leadership) to shape the vision of the product and design team
• Collaborating with different teams using strong communication, written documentation and facilitation skills to ensure your research supports and shapes the teams’ vision.
• Contributing to building a sustainable user-centered business
• Training and educating others in doing their own lightweight disposable low-risk evaluative research and in design and research methods.

Ideal Profile
Skills Required:

• Minimum of 7 years experience as a user experience researcher.
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• Passionate about building a world-class product and service that makes healthcare work for everyone
• Must have led research before in a multidisciplinary team with the ability to contextualise and prioritise insights for the team
• Experience managing, executing and analysing usability test sessions or focus group sessions
• Experience of working in an agile development environment
• Experience in analysing both quantitative and/or qualitative research methods
• Ability to run usability testing across both mobile and desktop platforms.
• Ability to balance robust study design with the practicalities of a fast-moving company including the ability to identify areas where research may or may not be needed
• Understanding of user interface/user interaction design principles
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders
• Excellent communication skills for cross-functional collaboration

What's on Offer?

• Opportunity to make a positive impact
• A chance to accelerate your career.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online