Chief Operations Officer at Xtreme Mindz Solutions Limited

Xtreme Mindz Solutions Limited is a brand Communication Agency with the sole objective of creating a cutting-edge brand and digital solutions that drive visibility and ROI for Organizations.

We are recruiting to fill the position below:

Job Title: Chief Operations Officer

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

• Oversee the operations of our agency services
• Lead coaching and professional development training for teams under administration
• Performance management for marketing, creative and operations teams
• Understand XM’s approach to marketing, and then act as the chief trainer and coach on this approach.
• Conduct practice presentations, pitches, and meetings
• Coaching individuals to improve their performance, motivation, and success
• Review client analytics to help set and communicate goals
• Lead marketing workshops for XM teams and clients
• Marketing campaign creation, optimization, and management
• Retain and grow client relationships
• Improving communications between teams and clients
• Creative and strategic problem solving to help the agency have more successful relationships with clients
• Management strategy and execution to support growth of agency, client accounts, and teams at XM
• Performance coaching and training: Regular, structured, one-on-one meetings to help individuals improve their capabilities, get the help they need, and strategically align to the agency’s value proposition
• Participate in the development of systems that allow teams to demonstrate clear and measurable value to client relationships.
• Providing coaching and standardized training for teams (to be determined based on your capabilities)
• Understand and track project scope to achieve agency growth.
• Coordinate performance review process: people, teams, projects.
• Maintain proactive communications regarding account status across multiple account stakeholders including creative team members, internal account managers and senior management.
• Assess and then continually innovate and improve Marketing Services processes and workflow.
• Constantly monitor and improve customer satisfaction as it relates to successful project management
• Create and document marketing services, creatives and operations best practices policies and procedures and provide detailed Trend Analysis reporting on all creative job performance.
• Manage, lead, and develop a team of associates through timely performance feedback delivered during day-to-day observations, file reviews and an annual performance review.
• Responsible for creating individual development plans and business objectives designed to enhance and assist associate growth.
• Support the leadership of cross-functional project teams that include strategy, creative, analysts and production through all phases of the project.
• Carry out all other administrative support functions required for the company

Person Specification and Competency Requirments

• Bachelor's Degree required and a Master's Degree is a plus
• Over ten (10) years of experience in a marketing agency, business administration, or related field. Also, a minimum of 7 years of supervisory experience is required.
• Great communication and client-facing skills
• Management experience (people, process, and presentation skills)
• Agency experience (marketing, production, PR, creative, OR related experience)
• Demonstrated communication/marketing experience for large corporates
• A focus on service, responsiveness, and superior client service
• Experience working collaboratively with a creative department to conceive, create, and deliver outstanding creative communications products
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
• Strong organizational and interpersonal skills
• Strong written and oral communications skills
• Responsive and open to feedback
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to multi-task in a fast-paced environment
• Experience with orchestrating the development marketing collateral (print and online) and marketing channels (e.g. e-mail, social, and events)
• Experience working collaboratively with a creative department to conceive, create, and deliver outstanding creative communications products, and campaigns
• Creative thinker with innovative approach to problem solving
• Self-starter with the willingness to take initiative and see opportunities ahead
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
• Ability to be flexible to handle multiple priorities.

Application Closing Date
12th November, 2022.