Customer Service Officer at Owens and Xley Consults

Owens and Xley Consults - Our client, a Kitchen Brand located in Yaba, Lagos, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Responsibilities

• Receive and respond to inquiries via phone calls, emails, and social media (WhatsApp, Instagram DMs).
• Process online transactions, communicate orders to the kitchen team and follow through on delivery of items ordered to the clients.
• Upsell and cross-sell the company’s products and services to clients through all communication channels.
• Follow up on potential clients to explain company products & service offerings and encourage purchases in line with the company’s policies.
• Maintain accurate records of all sales, scheduled client orders, and client complaints.
• Keep accurate records of all clients’ data (names, phone numbers, addresses, etc.)
• Collaborate with the marketing department to ensure that the company is reaching its target audience.
• Ensure client satisfaction at all times by promptly attending to their specific needs.
• Follow up on clients to get post-service delivery feedback.
• Receive, resolve or escalate client complaints to the operations manager.
• Perform all other related tasks as assigned.

Requirements

• B.Sc / HND in a related field.
• Certification from a culinary school is a key requirement
• Minimum of one (1) year experience as a sales or client service associate. Previous experience managing social media is an added advantage.
• Use of graphics design tools such as Canva is an added advantage.
• Proficiency in the use of Microsoft office tools.
• Must have a pleasant personality
• Strong verbal and written communication skills
• High level of professionalism
• Ability to work independently and with flexibility.
• Must display creativity and the ability to contribute innovative ideas.
• Must have a strong command of the English language and display this whilst speaking to clients.
• Must be courteous at all times.
• Must display a willingness to assist team members even when it is out of the scope of work
• Must be female
• Must be within the age range of 21-25 years.

Remuneration
N80,000 Monthly.

Application Closing Date
27th October, 2022.