Customer Service / Sales Agent at a Telecommunications Company - Nicole Sinclair Consulting

Nicole Sinclair Consulting - Our client, a Telecommunications Company, is recruiting suitable candidates to fill he position below:

Job Title: Customer Service / Sales Agent

Location: Lekki / Ikate, Lagos
Employment Type: Full-time

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service sales team
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Communicate with clients in Spanish or other local languages or refer them to a capable member of the team
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts.
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken.
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments.

Requirements

• At least a B.Sc in Marketing or another related field.
• 3-5+ years c, preferably from customer service field.
• Experience in the IT industry will be an added advnateg
• Knowledge of IT and telecoms industry an added advantage
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own workload
• Ability to use initiative to work alone.

Application Closing Date
27th October, 2022.