Clients Relations Manager at VAVA Projects Limited

VAVA Projects Limited - We started our journey as a fully registered furniture company in Nigeria, servicing homes, offices, hotels, and schools with several offices across Nigeria. In our quest to deliver value-added services to our customers, we decided to enhance our client’s experiences by providing luxury residential homes with the assurance that our customers receive unmatched service and exceptional results.

Since our foundation, we have remained consistent with our promise, and this we have done starting with our two high-rise residential apartments in an inviting and picturesque community: Joneer Court and Crystal Bay Tower. We expect to consistently keep this guarantee and convey a lot greater quality, reasonably priced homes to our regarded clients. Our dedication to delivering unparalleled service is at the core of our commitment to our clients. Beyond doubts, we love what we do, every essence of it.

We are recruiting to fill the position below:

Job Title: Clients Relations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams to address customers’ needs.

Requirements and skills

• Candidates should possess a Bachelor's Degree with at least 3 years work experience.
• Proven experience as a Client Relations Manager.
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team.

Application Closing Date
25th October, 2022.