Customer Services Manager at Eric Vsta Limited

Eric Vsta Limited is an e-commerce operation service providers devote to the Internet application technology. We adopt advanced network technology and strict management system, we adhere to the "Customer demand oriented" service purpose. We are committed to through cutting edge digital financial and big data innovation technology, to create a financial service platform with local features, effectively meet our customer funds requirements, try to let more people enjoy a better life.

We are recruiting to fill the position below:

Job Title: Customer Services Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and Skills

• BS Degree in Business Administration or related field
• 3 - 20 years work experience
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation.

Application Closing Date
30th October, 2022.