Administrative Officer at Alan & Grant

Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title: Administrative Officer

Location: Lekki, Lagos
Job Type: Full-Time
Industry: Retail

Job Description

• Resolve product or service problems by clarifying the customer's complaint; 
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem; 
• Expediting correction or adjustment; following up to ensure resolution
• Upsell to customers who want to pick up their items
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Show professionalism when selling or upselling to customers
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Sell to walk-in customers
• Manage large amounts of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensures solution
• Keep records of customer interactions, process customer accounts and file documents
• Assist with placement of orders, refunds, or exchanges and cancel or upgrade client accounts
• Ensure that the showroom is presentable at all times.
• Overseeing all retail items/sales dispatch.
• Overseeing retail assistant and procedure; making sure all functionalities in the experience center are maintained (cleanliness, music, and in-store customer service)

Requirements

• BSc in any Management course or other related discipline.
• 2-3 years working experience.

Application Closing Date
Not Specified.