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Administrative Officer at Alan & Grant

Posted on Tue 18th Oct, 2022 - hotnigerianjobs.com --- (0 comments)


Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title: Administrative Officer

Location: Lekki, Lagos
Job Type: Full-Time
Industry: Retail

Job Description

  • Resolve product or service problems by clarifying the customer's complaint; 
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; 
  • Expediting correction or adjustment; following up to ensure resolution
  • Upsell to customers who want to pick up their items
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Show professionalism when selling or upselling to customers
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Sell to walk-in customers
  • Manage large amounts of incoming calls
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensures solution
  • Keep records of customer interactions, process customer accounts and file documents
  • Assist with placement of orders, refunds, or exchanges and cancel or upgrade client accounts
  • Ensure that the showroom is presentable at all times.
  • Overseeing all retail items/sales dispatch.
  • Overseeing retail assistant and procedure; making sure all functionalities in the experience center are maintained (cleanliness, music, and in-store customer service)

Requirements

  • BSc in any Management course or other related discipline.
  • 2-3 years working experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

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