Field Support Engineer / Technical Help Desk at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Field Support Engineer / Technical Help Desk

Location: Ikeja, Lagos
Employment Type: Full-time
Industry / Sector: Internet Service Provider

Responsibilities

• Perform routine O&M procedures as prescribed for Power and Transmission
• React to emergency faults and ensure all faults are rectified promptly within contracted SLA.
• Resolution of repetitive faults affecting BTS radio network
• Ensure provision of power (requisite quality) to all sites within purview 24 hours a day
• Compile information and report on the availability of the transmission network in light of the Service Level Agreement (SLA).
• Swiftly diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly.
• Implement approved software changes as directed with change requests.
• Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area.
• Ensure all security and network Integrity documentation is completed and adhered to.

Qualifications

• B.Sc / HND Computer Science or any other related discipline
• 2 years transmission and electrical experience with an internet service provider company
• Experience in transmission and radio planning and climbing towers is desirable
• Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance.

Application Closing Date
15th November, 2022.