Administration and Hub Management Officer at Tongston Entrepreneurship Holdings

Tongston is a pan-African group of companies connecting entrepreneurship and education through finance, media, consulting and training. Tongston, with special focus on secondary education, partners with educators, parents, students, profit and non-profit enterprises, social influencers, investors and government, whilst leveraging on media, learning and finance, to transform secondary schools into entrepreneurship institutes, secondary teachers to entrepreneurial educators and secondary students to entrepreneurial learners.

Tongston is structured as a holding company, Tongston Entrepreneurship Holdings, together the “Tongston Group” with 4 subsidiary entities: Tongston Entrepreneurship College (Tongston College): A business secondary school, Tongston Entrepreneurial Teachers Hub (Tongston Institute): An educator training centre, Tongston Entrepreneurship Ventures (Tongston Ventures): A venture capital & private equity firm and Tongston Entrepreneurship Media (Tongston Media): A multimedia production company.

We are recruiting to fill the position below:

Job Title: Administration and Hub Management Officer

Location: Abuja
Employment Type: Full-time

Summary

• The role requires (i) Tongston Entrepreneurial Hub User Service and Membership Business Development, Member Management and Facilities Management responsibilities, and (ii) General administration responsibilities: Policies, Procedures & Processes Development & Implementation, Travel & Logistics Management, Correspondence Management & Documentation, and Asset and Procurement Management.

Roles and Responsibilities

• Entrepreneurial Hub User Service and Membership Business Development
• Respond to enquiries from potential clientele.
• Facilitate and conduct tours, providing consultation on available services and following up with prospective members.
• Working closely with Finance and Treasury team, responsible for setting and achieving sales objectives, occupancy rates, and pricing.
• Working with the Tongston Media, develop and publish content across social media, keep track of engagement and communicate with members & users via marketing campaigns.
• Recommend new features, services or perks that serve the needs of members and users.
• Manage development, implementation and roll out of new services in the hub.
• Forge partnerships with key stakeholders and vendors.
• Handle institutional sales of hub services.

Entrepreneurial Hub Member Management:

• Sell and coordinate memberships and user services.
• Manage new member onboarding and exits.
• Handle billing enquiries working closely with the finance & treasury team; managing experience of the users of the Tongston Entrepreneurial Hub.
• Ensure the hub virtually and in-person is run efficiently and professionally to facilitate high user and member satisfaction whilst dealing with issues by members and users.
• Support members and users get full access to all the benefits of the Hub.
• Engage members and users on contracts, policies and guidelines, as well as federal, state, and local laws that manage the work environment.
• Events planning and execution - Build, plan and execute a quarterly calendar of events, that engages all stakeholders and amongst members of different organizations:
• Current members: targeted member introductions, recommending possible member matches, running networking events, and managing communications with members and users, within Tongston Entrepreneurial Hub; and
• Future members and users: Lead generation and sales-related events.

Entrepreneurial Hub Facilities Management:

• Oversee procurement and maintenance and upgrade overall facility as required.
• Update and maintain usage records and invoice relevant internal and external clientele.
• Monitor facility usage, operations and equipment maintenance including developing regular schedules for evaluation of the facility to detect and address gaps efficiently.
• Maintain accurate records of equipment functioning status and other facilities.
• Participate in development of policies and procedures affecting the facility.
• Develop and execute system for regular cleaning, repair and maintenance of facilities.
• Manage all facilities operations to members’ satisfaction & implement repairs as required.
• Maximize uptime and availability of key facilities assets such as the Wi-fi network, pantry, green lounge, computers, printers. Keep members aware of facilities issues that may impact them.
• Utilize appropriate relevant technological applications to manage the hub, users and membership.
• Implement laws & regulations as they pertain to health, safety and emergency preparedness.

Policies, Procedures and Processes Development and Implementation:

• Conduct research and analyses of operational effectiveness, processes, stakeholders, etc.
• Develop, maintain, implement and update relevant operational policies, processes and procedures.

Travel and Logistics Management:

• Manage logistics including travel arrangements, hotel and vehicle arrangements etc. for staff, stakeholders, etc. as may be required.

Correspondence Management and Documentation:

• Filing and file management (hard copies and electronic).
• Manage review and answer correspondence from different stakeholders’ correspondence with internal and external stakeholders.
• Book meetings, agenda development, minutes taking and action points management.
• Maintain a comprehensive stakeholder database.

Asset and Procurement Management:

• Vendor sourcing and onboarding.
• Manage and evaluate vendors and suppliers.
• Prepare requisition lists and ordering supplies.
• Ensure assets are properly tagged, updated, procured & maintained from time to time.

Education and Experience

• A University Degree in English, Business Administration, Marketing and Sales, Accounting, Business Management or a related field of study.
• A strong communication, stakeholder management and/or business development background is required, with at least 2-3 years prior experience is preferred.
• Up to 3-5 years’ experience (full-time, part-time or volunteer) in an administration role with preference for experience in hub/co-working space management.
• Knowledge of admin functions (inventory, facilities, procurement, logistics management).
• Prior or current experience running a business is a plus.

Skills & Competence:

• Detail oriented with strong organizational, planning and time management skills as well as ability to manage multiple priorities.
• Ability to work under pressure and meet challenging deadlines regularly.
• Advanced communication and business writing skills, including ability to deal with customers – ideally in the hospitality or events industry.
• Confident, approachable and able to build strong relationships with customers.
• Keen on taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic and able to adapt to fast-changing situations.
• Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint).
• Proficiency in cloud software applications (Skydrive, DropBox, Google Docs, Outlook).
• Strong relationship management skills.
• Integrity, confidentiality, discretion, and approachability, in managing hub users.
• Ability to analyze, interpret and explain employment law.
• Influencing and negotiating skills to implement personnel policies.
• Curiosity and a willingness to challenge organizational culture where necessary.
• Creativity, Innovation and Problem-Solving skills.

Application Closing Date
30th November, 2022.