PPMV - Key Account Junior Associate at mPharma Nigeria - Abuja, Lagos & Rivers

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 350+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across seven African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya, Malawi & Rwanda).

We are recruiting to fill the position below:

Job Title: PPMV - Key Account Junior Associate

Location: Lagos
Employment Type: Full-Time - permanent contract
Department: Retail Management
Minimum Experience: Mid-level

Position Description

• We are looking for a dynamic individual with exceptionally high work standards to join our  PPMV  team as a Key Account Junior Associate.
• He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty of the model in support of mPharma’s mission, vision, values, and strategic priorities.
• This role will  work closely with customers  to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• This position reports to the PPMV Project Coordinator.

Key Responsibilities

• Maintains a positive, empathetic and professional attitude toward customers at all times.
• Engages PPMV owners, and manages daily field operations at partner facilities and effectively communicates the values of mPharma and the benefits of mPharma’s PPMV Model.
• Monitors and tracks  facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
• Own and lead multiple customer accounts and manage relationships by providing professional customer support and ensuring customer satisfaction.
• Coordinate quarterly health screenings and customer service training at partner facilities.
• Identifies new business development opportunities with partner facilities who are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
• Serves as the main mPharma point of contact at partner facilities and supports the day to day seamless operations at partner PPMV facilities.
• Serves as a product expert and provide existing customers with technical and product support where necessary.
• Interfaces with Supply Chain team- procurement and Customer Service & Distribution,  to ensure all orders are fully serviced within agreed timelines.
• Provides valuable consumption insights to Supply Chain for monthly planning sessions.
• Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track progress of issue resolution.
• Work with the Billing team to provide reports on bill variance resolution and inventory process improvement.
• Work with the Customer Service team to implement services, procedures and tools that optimize the customer experience
• Work with internal stakeholders to develop and improve key marketing, health screening, training and communications materials.
• Contributes to any other initiatives that are critical to the continued success of the PPMV Service.

Qualifications

• Degree in Pharmacy, Sales and Marketing or any relevant field.
• 3+ years of professional experience in a healthcare organisation (including internships)
• Pharmacist/Pharmacologists preferred.

Our Ideal candidate:

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and a proactive “can do” attitude that requires minimal supervision
• Fluent english with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Experience in the health domain either working with PPMVs or pharmaceutical companies, clinician settings, or other healthcare services
• Ability to provide fact-based advice and development of market and industry analysis.
• Understanding of business development initiatives and influencing stakeholders
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.

Application Closing Date
Not Specified.