Technical Support Officer at Brainshare Technologies & Services Nigeria Limited

BrainShare Technologies is a topnotch IT Company that specializes in quality Network and IT Services. We have taken this challenge by providing services which include High Capacity Network Connectivity, Network Virtualization, Network Managed Solutions, Network Design, Network Installation, Network Management and Security Video, Voice and Data integrated Solutions and more (Powered by NINEXT).

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos Island, Lagos
Employment Type: Full-time

Role In Summary

• As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for Brainshare customers.
• Ensure total customer satisfaction for the Company clients at all time.
• Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients.

Main Duties

• Assist in developing, designing & implement workflows for infrastructure[H1] configuration, back –up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
• 0 - 2 years work experience.
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
• A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
• A staff that is passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Salary
N80,000 - N120,000 / month.

Application Closing Date
31st December, 2022.