Customer Success Manager at GUS Consulting Limited

GUS Consulting Limited - Our client is one of Africa’s fastest-growing enterprise marketing Technology Company. They aggregate and enrich difficult to source consumer data, generating measurable outcomes for telco’s, banks and larger brands. Some of their achievements include winning the Future of Workplace Awards for Employer of the Year and One of the Best 100 Companies to Work for in Nigeria by Jobberman in 2018, amongst others. Their culture and values revolve around Dynamism, Autonomy, Team work and Agility which reflect our attitude towards work and our light hearted spirit towards our people.

They are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities
As a Customer Success Manager, a typical day might include the following:

• Digital Marketing strategy creation and optimization.
• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
• Ensure customer requirements are relayed appropriately to the rest of the team.
• Support sales team to close out deals through expertise.
• Upsell and Cross sell clients on new features and products in order to increase revenue.
• Ensure customer retention through developing a great relationship and executing beyond customer expectations.
• Ensure reports and all docs needed by the client go out in a timely manner.
• Research on new ways to improve current processes.
• Case Study creation.
• Act as POC to client after sales handover.
• Drive initiatives to reduce churn

Requirements
You’d be a good fit if you have:

• Minimum of a First Degree.
• 2-4 years of customer success experience is an added advantage.
• Adequate Digital Marketing/Marketing Knowledge
• Experience working with a SAAS company
• Above average proficiency in Google Sheets & Slides
• Excellent communication skills, both oral and written.
• Proficiency in Data visualization tools such Power BI or Tableau
• Fast paced problem-solving skills
• Ability to work well within a team.
• Ability to work under pressure.

Remuneration
N500,000 - N800,000 Monthly.

Application Closing Date
4th November, 2022.