Retail Branch Manager at Nicole Sinclair Consulting - Lagos & Rivers

Nicole Sinclair Consulting - Our client, a multinational from the Automobile industry, is recruiting to fill the position below:

Job Title: Retail Branch Manager

Locations: Port Harcourt - Rivers and Lagos
Employment Type: Full-time

Job Summary

• This role takes ownership of the assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation focuses on expanding existing relationships, developing new business within the local market, and increasing total market share.
• Will also ensurethat company standards and procedures are followed and always maintained.

Responsibilities

• Take ownership of the sales and revenue targets for the assigned branch.
• Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
• Enforce and drive company policies and procedures.
• Responsible for coordinating the opening and closing procedures at the entrusted branch.
• Develop and lead sales, marketing, and business development for an entrusted branch.
• Penetrate local market, actively work towards building new business relationships and growing market share.
• Responsible for maintaining and building existing business relationships.
• Manage debtor's accounts at the branch and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch-specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and reports.
• Ensure that all stock-on-hand reports are accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within the specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch
• Act on unsatisfactory performance and behavior from direct subordinates and involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.

Competencies / Skills / Requirements

• Degree or Diploma in Business or related fields.
• A minimum of 5 years experience in the retail industry, and experience in the automotive and or tyre industry is an advantage.
• 2 years of experience in holding management positions in the retail industry
• Demonstrate leadership, team building, and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within an area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, and product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.
• Computer proficiency in MS Word and MS Excel.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.

Application Closing Date
Not Specified.