Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Owlman PRS Job Recruitment (5 Positions)

Sundry Foods Limited Trainee & Exp. Job Recruitment (4 Positions)

LifeBank Job Recruitment (10 Positions)

The Advancement Place Job Recruitment (4 Positions)

Lopterra Services Limited Trainee & Exp. Job Recruitment (6 Positions)

Lifemate Nigeria Limited Job Recruitment (3 Positions)

Bukka Hut Restaurant Job Recruitment (8 Positions)

Watu Credit Limited Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

TGI Distri Limited (a TGI Group Company) Job Recruitment (3 Positions)

International Medical Corps (IMC) Job Recruitment (3 Positions)

BethelMindRecruits Job Recruitment (3 Positions)

Pharma Ethics Limited Job Recruitment (3 Positions)

Save the Children Nigeria Job Recruitment (6 Positions)

mDoc Healthcare Job Recruitment (8 Positions)

Search for Common Ground (SFCG) Job Recruitment (4 Positions)

Coca-Cola Hellenic Bottling Company (HBC) International Leadership Trainee Program 2024

Elizade University Job Recruitment (20 Positions)

SPIE Oil & Gas Services Job Recruitment (8 Positions)

Hilton Worldwide Job Recruitment (3 Positions)

Paras Energy Job Recruitment (8 Positions)

Plan International Job Recruitment (13 Positions)

Association for Reproductive and Family Health (ARFH) Job Recruitment (3 Positions)

OnePyramid Consulting Limited Job Recruitment (3 Position)

Ohan Corporate Services Job Recruitment (4 Positions)

New Private Medical Diagnostic Centre Job Recruitment (5 Positions)

Zojatech Limited Graduate & Exp. Job Recruitment (6 Positions)

Beacongate Limited Job Recruitment (5 Positions)

Jibs-Ray Nigeria Limited Job Recruitment (3 Positions)

Khenpro Global Services Job Recruitment (9 Positions)

Amaiden Energy Nigeria Limited Job Recruitment (4 Positions)

Nestoil Limited Job Recruitment (7 Positions)

Yardoak Project Graduate & Exp. Job Recruitment (4 Positions)

HR-Light Consult Job Recruitment (4 Positions)

Fadac Resources and Services Limited Job Recruitment (9 Positions)

Roducate Limited Job Recruitment (3 Positions)

IO Furniture Limited Job Recruitment (5 Positions)

Scrapays Plc Job Recruitment (4 Positions)

Babban Gona Farmer Services Nigeria Limited Job Recruitment (3 Positions)

Schlumberger Limited Job Recruitment

Alfred and Victoria Associates Job Recruitment (7 Positions)

TotalEnergies Nigeria International Masters Degree Scholarship 2024

Advantage Health Africa Job Recruitment (4 Positions)

Odixcity Consulting Job Recruitment (9 Positions)

Agurate Online Limited Job Recruitment (4 Positions)

HR-EX Consulting Job Recruitment (7 Positions)

Kennedia Consulting Limited Job Recruitment (4 Positions)

Goldplates Feast House Job Recruitment (4 Positions)

Prestigious Consulting Group Job Recruitment (4 Positions)


Customer Engagement Officer at One Acre Fund - Abuja & Niger

Posted on Mon 31st Oct, 2022 - hotnigerianjobs.com --- (0 comments)


One Acre Fund is a fast-growing agricultural Social Enterprise in East and Southern Africa that is innovating a new way of helping farm families to achieve their full potential. One Acre Fund invests in farmers to generate a permanent gain in farm income. We provide farmers with a "market bundle" that includes education, finance, seed and fertilizer, and market access. Our program is proven impactful – every year, we weigh thousands of harvests and measure more than 100% average gain in farm income per acre.

We are recruiting to fill the position below:

Job Title: Customer Engagement Officer

Locations: Abuja (FCT) and Minna - Niger
Employment Type: Full-time

Job Description and Role

  • As a Customer Engagement Officer, you will be the voice of One Acre Fund. You will take care of incoming customer calls and also conduct outbound surveys. The detailed scope of tasks is as follows:
  • Inbound Calls: receiving client phone calls and recording them in the CE Tracker (perform ticketing when electronic workflow management systems will be implemented).
  • Respond to various client questions, including:
    • Collaborate with external departments to find solutions on claims/requests in case you don’t have an immediate response
  • Outbound Calls / Surveys: Responsible for making outgoing calls and conducting surveys as requested by Global, BizOps and other departments.
  • SMS Blasts:
    • Review/ QC SMS blast request received through the google form.
    • Prepare and execute SMS blasts as requested.
  • Data Analysis And Reporting:
    • Writing Hotline reports as updates for stakeholders
    • Occasionally being called upon to do some light analysis of the data coming into the hotline so that the program may utilize this information.
  • Case Management:
    • investigate all cases of farmer complaints through phone calls to OAF
    • Prioritize weekly cases to follow up and prepare a travel schedule
    • Investigate and acquire relevant documentation including budgets and records for farmer refund payments, inputs delivery documents to detect any anomalies and errors and launch investigations
  • Field Visit Activities:
    • Schedule visits to investigate cases with Field Managers, Field officers and GLs as appropriate
    • Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgement forms and reports from relevant parties
    • Arrange any follow-up appointments to help with the investigation
  • Overall:
    • Provide excellent customer service and respectful communication to all clients phoning the Hotline
    • Clearly communicate to callers any changes in product, policies, and procedures

Career Growth and Development

  • We have a strong culture of constant learning, and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
  • We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications and Required Skills
We are seeking exceptional professionals with a strong background in finance or a related field, and a demonstrated long-term passion for sustainable agricultural development. We are looking for extraordinary candidates that are proactive; please only apply if you fit these criteria:

  • Possess a Bachelor's Degree in relevant fields.
  • 0 - 2 years work experience.
  • Relevant work experiences including demanding professional work experience in business, banking or an INGO
  • Demonstrated computer skills in email, internet usage, Microsoft Office.
  • Deep understanding of the OAF core program model
  • Excellent interpersonal and communication skills
  • Proactive in identifying and solving problems
  • Demonstrates integrity and a positive attitude
  • Language: Fluent in English and ability to speak indigenous language- Hausa/Yoruba (mandatory) and has a good understanding of local communities and cultures
  • Passionate about serving smallholder farmers
  • Proven organizational, analytical, communication (oral and written) skills
  • Ability to work with minimum supervision to meet strict deadlines
  • Attention to detail and strong organizational skills
  • Able to multitask
  • Demonstrated computer skills and proficiency in email, internet usage, Microsoft Office especially Excel and Google Suite for data analysis, presentation and report writing
  • Communication skills: A strong and confident personality, able to communicate clearly and diplomatically
  • Able to handle difficult situations and complaining/demanding clients on the phone
  • Quick learner and a proactive problem solver
  • Is able to prioritize
  • Exercises confidentiality and has integrity

Application Closing Date
11th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *