Spa Manager at Sleek De Empire

Sleek De Empire was founded in November 2018, in Borno state maiduguri, Sleek de empire began with a vision to create a place to take a pause, an oasis of calm, to escape, retreat and revitalise – naturally. Four years on was created to provide beauty treatments. From the highest quality massage service, salon to our highly talked about skin therapies, we have always been dedicated to keeping our clients beautiful; day-in and night-out. In our spas we seek to reawaken skin, mind, body and soul, helping you look and feel your best naturally.

Offering all-natural well being experiences in tranquil surrounds to allow you to slow down and reconnect to yourself. Sleek de empire knows that we do not flourish without making each and every individual that walks out of our door feel ten times better than when they walked in. Our skilled staff at Sleek de empire provides a combination of talented and highly experienced massage therapist, beauticians, artistry with an ever-growing knowledge of growing beauty trends, rooted in continuous education and training in the modern industry.

We are recruiting to fill the position below:

Job Title: Spa Manager

Location: Maiduguri, Borno
Employment Type: Full-time

Job Description

• Primary responsibility is to assist the Spa Management team in providing leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, all spa services, skin care retailing, and salons.
• They will assist in overseeing the coordination of all providers, be directly involved in scheduling, as well as product inventory and ordering.
• The position will directly supervise: both technical, ad hoc and casual staff, while also assisting in providing consistent leadership to the Salon, Spa coordinator and Attendant team.

Responsibilities

• Full working knowledge of spa, wellness and fitness treatments/programs, hours of operation and products as well as spa café offerings.
• Be aware of advancements in the field and be involved in making decisions on new treatments and products that will continue to make the Spa a showcase feature.
• Understand and be well versed in the the locations of operation, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Maintain base knowledge of financial planning, forecast, labor, and payroll for areas of responsibility. An understanding and ability to assist and help in each department of the company. Be an active member of the spa management team.
• Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Provide leadership to all spa staff, and salon service providers, including hair stylists and nail technicians.
• Ability to interview and select excellent staff to create a leading service and treatment presentation.
• Motivation of staff to perform at their highest abilities. Responsible for performance evaluations and disciplinary procedures.
• Disseminate daily information regarding VIP's, group activities, operational issues and general news to appropriate staff.
• Responsible for scheduling, timesaver edits, and payroll for all direct reports including spa coordinators, spa and pool attendants and salon providers. Hold Spa meetings and trainings as necessary.
• Orientation and training of new staff members. Daily/weekly and monthly budget management. Maintain guidelines of budget and forecast. Develop and uphold retail sales process and goals for at- home care for all service providers. Assist spa retail coordinator with retail products needed to order to ensure a never-out philosophy.
• Utilize systems in place to check retail sales for each salon provider to ensure they are meeting targets.
• Manage ordering and inventory process for salon professional supplies/products, guest supplies, and linen to capture full revenue potentials and ensure a successful spa operation. Must be able to develop and maintain a relationship with vendors and various individuals/groups to ensure maximum success of the spa and resort.
• Ability to answer phones and assist guests at desk holding a desk shift if needed. In addition, ability to troubleshoot any scheduling issues on the spot. Ability to give a tour to a guest or to a VIP. Oversee and understand the spa reservations pickup on an ongoing basis as well as communicate directly and regularly
• Maintain operating standards as outlined in divisions SOP guidelines as well as following Five Read and write SOP’s and follow guidelines. Update as needed. Ensure staff understanding and compliance.
• Maintain all standards such as uniform, retail, protocols, and all other with the highest integrity not only in the spa but around the resort. Be an example to the staff. Ensure staff compliance.
• Do daily walkthrough paying attention to the "details" and assuring impeccable cleanliness. Immediately notify Engineering of any maintenance or repair needs. Notify night cleaners of any cleanliness issues. Uphold integrity of all salon services with staff.
• Attend the following meetings as required, but not limited to: Daily line-ups, Departmental, Pre-cons, Division, Weekly staff meeting. Perform Special projects or assignments as assigned by Spa Director or Hotel Management. A spirit of teamwork. Willingly accepts additional responsibilities and tasks.
• Communicate needs and ideas to upper management. Instill a sense of safety and awareness within staff. Oversee the upkeep of the safety and MSDS binders for massage and esthetics.

Qualifications

• Minimum 1 year experience in a Spa environment and cumulative experience with different services performed in a salon/spa. Minimum two years experience in a management or leadership position.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College education preferred certification, Management training program and computer training preferred.
• Ability to multi-task , prioritize, and organize work assignments and special projects Ability to compute basic mathematical calculations.
• Ability to decipher various reports. May need to create reports upon request. Weekend availability. Schedule for this position is not set. Must be able to flex schedule based on business demands.
• Strong communication skills and proven leadership qualities.
• Ability to evaluate performance of staff and follow up with corrections where needed.
• Must have strong customer service skills. Ability to deal with problems involving clients and operational issues maintaining a positive attitude.
• Must have ability to prioritize and organize work assignments Must be able to work effectively in stressful, high-pressure situations.

Application Closing Date
4th November, 2022.