Key Account Officer / Customer Relation Officer at an Internet Service Provider (ISP) - Willers Solutions Limited

Willers Solutions Limited - Our client, an Internet Service Provider (ISP) with large base of customers across different locations, is recruiting to fill the position below:

Job Title: Key Account Officer / Customer Relation Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Brief

• Our client needs candidates for Key Account management responsibilities include developing long-term relationships with a portfolio of clients.
• Key Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Manage and develop client accounts to initiate and maintain favorable relationship with clients.

Responsibilities

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.

Requirements

• BA / B.Sc Degree in Business Administration, Sales or any relevant field.
• Minimum of 2 years experience.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

Application Closing Date
10th November, 2022.