Lead, Provider Relationship Management at Reliance Health

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator, and Tencent. 

We are recruiting to fill the position below:

Job Title: Lead, Provider Relationship Management

Ref: 5AWOWM1QPC
Location: Nigeria
Job Engagement: Full Time
Job Type: Permanent

The Role
You will be responsible for:

• Develop and implement processes that delight providers on our network as measured by feedback surveys
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members
• Eliminate episodes of long wait time, declined care, relationship denials and other negative experiences that members experience while seeking care
• Manage provider relationship management team to maximize provider performance within assigned portfolio as measured by clinical quality and member satisfaction
• Ensure timely resolution of all internal and external escalations related to the provider network
• Improve process of onboarding and consistent engagement of providers to ensure adherence to Reliance Health processes and rules

Ideal Profile
Skills Required:

• Degree in a relevant field
• You have at least 5 years experience including solid experience in a similar role within Healthcare & Lifesciences and Financial Services
• Minimum 2 years of proven experience leading and managing of team of more than 4 people
• A customer success, claims, provider/insurance related work history is an added advantage
• Intermediate proficiency in the use of Microsoft Office tools
• Ability to use data to drive decision making and problem solving
• Strong negotiation and relationship management skills
• Excellent communication skills
• Willingness to travel when required

What's on Offer?

• Join a well known brand within Healthcare
• Leadership Role
• Opportunity to make a positive impact.

Application Closing Date
Not Specified.