Receptionist at Grace Paradise Hotels and Garden Limited

Grace Paradise Fifine Hotels and Garden Limited is a new and appealing environment with a combination of accommodation, leisure and relaxation, for friends, families and associates. Our rooms and the adjoining garden facilities are structured for comfort to our guests who want a one-stop-place for relaxation and leisure at Egbe, Ikotun, Lagos State.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Egbe, Ikotun - Lagos
Employment Type: Full-time

Key Responsibilities

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area.

Education, Skills and Experience

• ND, B.Sc or HND qualification
• 2 - 4 years work experience.
• Guest / customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills.
• Administrative skills.

Salary
N30,000 - N50,000 / month.

Application Closing Date
21st November, 2022.