Hotel Club Manager at a 4-star Hotel - Oyeth Consult Limited

Oyeth Consult Limited - Our client, a 63 bed 4-star Hotel located in Oyo State, is urgently recruiting suitable candidates to fill the position below:

Job Title: Hotel Club Manager

Location: Oyo
Employment Type: Full-time

Details

• Are you passionate about providing operational success in a 4-Star Food, Beverages and Hospitality business?
• Are you looking for an exciting job opportunity that allows you to get creative and explore innovative ideas? If so, we have the perfect opportunity for progression for you!

You'll be Great If

• You lead by example with a ‘hands-on’ approach to hotel delivery and coaching other operational team members to deliver the highest standards of service
• You have the ability to manage and motivate teams without compromising on the quality of guest service
• You oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• You monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel
• You operationally support all departments as needed and you manage any incidents or accidents involving guests or staff members
• You proactively identify and address any weaknesses in information dissemination between teams
• You meet and greet VIP guests, and be their first point of call when required throughout their stay
• You ensure guest satisfaction when handling complaints and coming up with solutions, analyzing and replying to guest’s feedback and oversee the hotel’s quality performance.
• You enjoy leading a team, going the extra mile to ensure excellence and hotel policies and standards are adhered to
• You manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
• You lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• You plan and implement the delivery of service for all operational departments to meet and exceed guest expectations
• You ensure hotel employees highly values team spirit and operates on a rotating duties approach
• You lead and motivate employees in providing day to day leadership and direction and drive sales and profitability forward.

The Person

• At least 2+ years’ experience working in related role and in a 4-Star property
• Minimum of HND / B.Sc
• Ability to work under pressure in a fast pace environment
• Someone hardworking, trustworthy & genuine.
• Accountable and resilient.

Skills Required:

• Team first attitude
• Exceptional customer service skills
• Resilience and drive to get things right first time
• Flexibility, problem-solving skills and multi-tasking ability
• Superb communication, leadership and management skills
• Strong ability to upkeep morale within a team and a positive can-do attitude.

What's On Offer

• Salary range: N80,000 - N120,000 per month
• Secure permanent role and flexible hours
• Complimentary meals while on duty.

Application Closing Date
30th November, 2022.