Sales Force Automation Administrator at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Sales Force Automation Administrator

Location: Port Harcourt, Rivers
Employment Type: Full-time
Industry / Sector: Manufacturing

Responsibilities

• Responsible for interacting with salesmen, their lines managers and all other stakeholders to swiftly correct any issues on the SFA tool, Power Bi and any other software used in the organization.
• Ensure complete and comprehensive documentation of all issues and tasks on helpdesk. Generate, run and analyse reports on data collected from salesmen using the existing tools- Mplify, Power BI, Orion, as and when required by the management for decision making. Furnish actionable data to sales department, marketing, learning and development and other departments for decision making, accurate SFA usage and efficiency improvement.
• Conduct periodic market visit to ensure the SFA application is functioning as it should be for the end users and record the issues encountered on the field and ensure their proper resolution. Troubleshoot and escalate with the backend teams on any technical glitch experienced in the usage of the application and communicate all solutions timely and proactively to the intended and/or affected users.
• Have a full knowledge of salesman incentive calculation and ensure all inputs are timely uploaded and recorded & provide incentive slip whenever necessary.
• Roll out, implementation of new feature of any of the applications to salesmen and delivering quality and technical training to end users.
• Ownership, maintenance, and management of all SFA assets in the branch such as device, SIM and loan management and ensure proper documentation.
• Liaise with sales team, finance & logistics team in monitoring and ensuring all primary sales orders raised and their invoices are successfully generated without any technical glitch.
• Assist sales team in ensuring smooth operation across all businesses by ensuring complete and accurate data is inputted at the backend.
• Assist in onboarding salesman to SFA application and proper management of the reporting manager hierarchy. Also ensure immediate removal of exited staff from the application.
• Assist sales team in creation, design and management of route plan across all businesses based on the need and market peculiarity.
• Also monitor salesmen to ensure adherence.

Requirements

• Must have a Bachelor's Degree / HND in Statistics, Computer Science or IT related courses
• 3-5 Prior experience of working in SFA or data analytics with a comprehensive knowledge of SFA processes and procedures will be a plus
• Proficiency in Microsoft Office Suite: Excel, Word and Power Point Presentation Strong analytical, problem solving and critical thinking skills
• Must be tech savvy and be able to deliver technical training Strong communication; writing and team management skills Focus on troubleshooting and complete issue resolution Available to travel as needed
• Interest in driving sales and undying team playing skills.

Application Closing Date
16th December, 2022.