Client Service / Operations Liaison Officer at Norrenberger Financial Group

Norrenberger is an Integrated Financial Services group that provides individuals and institutions with a range of financial products and services in Asset Management, Investment Banking and Securities Trading tailored to meet our diverse investor’s needs and expectations. Our component companies are licensed and regulated by the Securities & Exchange Commission (SEC).

We are recruiting to fill the position below:

Job Title: Client Service / Operations Liaison Officer

Location: Lagos
Employment Type: Full-time

Job Description

• As a Client Service Officer, you will be responsible for creating an exceptional experience for customers and ensuring prompt resolution of complaints and inquiries.

You will also:

• Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
• Develop and maintain client portfolios through regular calls and physical interactions, as needed
• Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
• Inform customer about problems (system failures, market issues) and provide regular resolution updates Escalate customer feedback, processing delays and errors appropriately
• Maintain knowledge of new market and regulatory requirements affecting client portfolio / base
• Take ownership of customers' issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.

Requirements

• First Degree in Business Administration or a related course
• Minimum of five (5) years’ experience in Client Service Management
• Financial Services industry experience preferred.

Application Closing Date
18th November, 2022.