ADM Delivery Manager (Mobile Financial Services) at Phillips Outsourcing Services Nigeria Limited

Phillips Outsourcing Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients. Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have a competitive edge in the market. With our workforce of highly skilled and experienced professionals, advanced technology and cost-effective mediums, our goal is to meet our client’s needs with precision.

We are recruiting to fill the position below:

Job Title: ADM Delivery Manager (Mobile Financial Services)

Location: Lagos

Responsibilities & Tasks

• Establish and Maintain demand management SLAs
• Own and manage demand management planning and delivery.
• Continuously manage contractual requirements towards own organization
• Handover deliverables to operations
• Keep track of schedule, internal and 3pp dependencies through demand management tool
• Own and manage escalation
• Collect requirements, define scope, define plan and sequence of activities
• Report performance and quality metrics aligned with quality plan
• Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance
• Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.
• Single point of escalation towards the MA and SA for support post sales
• Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer
• EWP 3PPs Management if required as part of demand management delivery
• Accountable Audit Management (External & Internal)
• Secure SLA/KPI fulfillment
• Demand Management Tools and Process accountability with continuous strive towards automation and efficiency.
• Team management located onsite as well as Global Centers.

Key Qualifications

• University Degree in Technology or Economics, preferably MSC, MBA or equivalent
• Experience in Managed Services ADM (Demand Management) delivery. 5+ Years
• Experience in E-Wallets or payment solutions 3+ years
• Proven knowledge of PMP, PgMP and ITIL best practices
• Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Excellent communication skills in written and spoken French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development.

Application Closing Date
31st December, 2022.