Customer Service Officer at GTI Microfinance Bank

GTI Microfinance Limited was incorporated in August 2007 as a limited liability company and started its operations in 2008 at No. 127 Obafemi Awolowo Road, Ikeja. In October 2013, it was licensed as a State Wide Microfinance Bank and moved its Head Office to No. 4 Tinubu Street, Central Business District, Marina Lagos. Other branches are located at Mushin, Abattoir in Agege, Surulere and Arena.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Marina, Lagos
Employment Type: Full-time

Responsibilities

• Prompt handling of customers’ enquiries on accounts and other requests.
• Timely and controlled processing of cash, funds transfer and account opening requests and in line with policies and agreed Turn-Around-Time (TAT).
• Prompt handling of customers’ account maintenance requests and in line with policy.
• Prompt processing of clearing cheques through the Correspondent Banks.
• Ensure customers’ transactions are processed in line with accounts’ mandates (including signature verification).
• Confirmation of withdrawal instructions or instruments and ensuring customers’ accounts are sufficiently funded before posting.
• Proper tracking, recording and timely processing of cash collections by Loan Officers across the bank.
• Timely application of inflows from correspondent banks' accounts to customers' accounts.
• Drive customers adoption towards direct payment into their accounts with GTI Microfinance Bank.
• Ensure first level transaction call-over on daily transactions to promptly address identified gaps.
• Prompt and effective reconciliation at end-of-day and sign-off on transaction registers.
• Reconciliation of physical cash balances to system positions.
• Ensure cash holding in till/premises is within the approved insured limit.
• Participation in testing of banking application and other automated platforms as they concern Operations.
• Perform other function as may be assigned by the Head of Operations.
• Prompt handling of customers’ enquiries on accounts and other requests.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 3 years relevant work experience.

Application Closing Date
Not Specified.