Manager IT, User Support at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: Manager IT, User Support

Location: Nigeria

Purpose of the Job

• To plan and coordinate timely and adequate service delivery of all IT support requests for the company and supported subsidiaries in line with organizational information technology standards
• Coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible. Managing the life cycle of all problems that have occurred or could occur in delivering a service. Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.

The Job

• Set strategies for service delivery that support the strategic needs of the FMN IT stakeholders.
• Authorize allocation of resources for monitoring service delivery arrangements.
• Lead the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met.
• Ensure adherence to relevant policies and procedures.
• Develop, maintain and test incident management procedures in agreement with service owners.
• Investigate escalated, non-routine and high-impact incidents to responsible service owners and seek resolution.
• Facilitate recovery, following resolution of incidents and ensure that resolved incidents are properly documented and closed.
• Analyze causes of incidents, and inform service owners to minimize probability of recurrence thereby contributing to service improvement.

Qualifications

• Candidates should possess a B.Sc / HND in Computer Science, Engineering or related course.
• Professional certification in ITIL foundation is an added advantage.

Experience:

• Minimum of 7 years cognate experience.
• Experience working in an international service delivery  and IT service outsourcing environment.

The Person must:

• Have strong communication and interpersonal skills.
• Have excellent leadership and managerial abilities.
• Possess keen analytical and problem solving skills.
• Show critical thinking with great attention to details.
• Have excellent time management skills.

Application Closing Date
Not Specified.