Customer Services Assistant at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Title: Customer Services Assistant

Ref No: STS2022-018
Location: Ibadan, Oyo
Recruitment Type: STS- National (6-months renewable contract)

Duties

• Ensure front office areas are clean and presentable and welcome guests with a pleasing smile.
• Review arrival lists and records, and receive and take care of special guests.
• Answer the enquiries of clients on a timely basis.
• Check that all folders in the rooms are up to date and presentable.
• Give the required information about different areas of our Campus to the guests.
• Promote the services provided by I-house and build a long-term association with the clients.
• Foresee the needs of clients and ensure clients are satisfied with our service while residing in I-house.
• Help clients with various tasks like arranging transport, providing supplies, etc
• Walk around the Cafeteria and snack bar during meal times.
• Address grievances issues and inform the Front Office Manager as and when required.
• Record all necessary data and information in the designated registers every day.
• Comply with health and safety standards.
• Perform any other job-related tasks as may be assigned by the supervisor.

Qualification

• National Diploma certificate in Business Administration, Public Administration, Public Relation or related field with a minimum of three (3) years’ experience performing similar role in a well-structured environment.

Competencies:
The ideal candidate must:

• Have good communication skill (writing, reading and speaking)
• Have good customer relation.
• Have ability to use Microsoft Office packages.

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
22nd November 2022.