Retail Sales Executive at Fine Brothers Limited

Fine brothers limited is a telecommunication company. We deal on phones, phone accessories, laptops, etc.

We are recruiting to fill the position below:

Job Title: Retail Sales Executive

Location: Onitsha / Awka, Anambra
Employment Type: Full-time

Responsibilities

• Greet, direct and assist customers as they shop for products
• Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after- sales services)
• Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.
• Monitor customer’s preferences in line with the prevailing market trend.
• Demonstrate product use and operation to the customers.
• Provide information about warranties, specifications, care and maintenance of products;
• Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.
• Ensure that products and accessories are well displayed and kept clean in a clean environment;
• Maintain and safeguard all company’s products and assets in the Branch and report any threat to them to the Branch supervisor.
• Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system data base.
• Ensure that receipt is issued for all and every item purchased (no exception).
• Recommend accessories/device enhancement for items purchased to customers.
• Attend to customer's difficulty and issues in making payments;
• Process refunds and sales return for customers.
• Daily reconciliation of transactions and Stock.
• Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;
• Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.
• Ensure that cash at hand do not exceed certain limit as specified or advised by the accounts department before depositing in the bank.
• Maintain accounting procedures in posting all transactions as directed by the accounts department.
• Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.
• Transfer all faulty products to the appropriate department for onward return to the suppliers.
• Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.
• Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.
• Keep record and current status of all customers’ items that were sent for warranty.
• Work closely with customer care center to ensure that customer's product is given proper attention.
• Conduct price and feature comparisons to facilitate purchasing
• Ensure display stands are fully stocked
• Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the branch supervisor
• Stay up-to-date with new products/services
• Meet weekly, monthly and quarterly sales target
• Learn how products work and how to troubleshoot issues with customers
• Assist other team members with transactions when necessary.
• Any other assignment as may be given by the branch supervisor, MD or the management.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 1 - 3 years work experience.

Remuneration
N40,000 - N45,000 Monthly.

Application Closing Date
23rd November, 2022.