You will be responsible for the implementation, configuration, and support of computing platforms such as servers, switches, routers, firewalls, endpoint solutions, backup solutions, operating systems, data center applications, disaster recovery and storage.
You will install, maintain, upgrade, and continuously improve client operating environment and advice appropriately on improvement on client environment.
You also maintain the ongoing reliability, performance, and support of IT Horizons infrastructure.
Installation and maintenance of operating environments
Monitoring operating environments
Implementation of Data Center solution
Maintenance of existing staff data center solutions
Provide front-line primary technical support to clients
Monitoring system performance and troubleshooting issues
Ensuring security and efficiency of IT infrastructure
Upgrade systems with new releases and models
Assisting the infrastructure team with escalated issues and serving as a valuable resource
Provide support for staff as needed on related issues.
Manage end users
Implement, manage, maintain, test and document disaster recovery environment
Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
Provide input and act as a resource for related technical infrastructure projects
Perform system upgrades including service packs, patches, hot fixes, and security configurations
Proactively engaging with clients in other to provide dependable and reliable solutions
Reporting organization’s infrastructure status by gathering and prioritizing information and managing projects
Investigate and resolve problems for services within compute platform
Liaise with vendors and other IT personnel for problem resolution
Other duties as may be assigned by your supervisor and management
Perform continuous research on current and emerging infrastructure technologies and tools
Perform hands-on fixes, including software/hardware install and upgrade, implementing backup solutions and configuring systems and applications
Identify and learn appropriate software and hardware used and supported by the organization
Support services for Microsoft related technologies: Windows 2012- 2019, Office 365, MS-SQL, SharePoint, Exchange, OneDrive, Microsoft clustering and Teams
Provide escalated support services for virtualization technologies: VMware vSphere/ESXI, Microsoft Hyper-V, Nutanix, etc.
Provide escalated support services for backup and recovery solutions Acronis, Veeam, Quest, Commvault etc.
Provide escalated support services for storage solutions SAN, NAS, and DAS.
Provide escalated support services for Server Platforms; Dell EMC, IBM, HPE, CISCO etc.
Provide escalated support services for operating systems Microsoft, Linux/Unix KVM etc.
Participate in on-call rotation
Responsible patching, deployments, re-imaging, and buildouts of both desktop and corporate systems.
Provide technical support for both end users and corporate systems like Active Directory, Office 365, and our in-house built systems.
Compliance to Information Security Policies
Maintenance of I.T Asset.
University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
MSc will be an added Advantage
Minimum of 3 years of experience.
Professional IT Certifications, such as: ITIL, CCNP, Microsoft MCP, MCSA, or MCSE, RHEL, VMware VCP, Veeam, and ISO/IEC 27001 Lead Implementer
Experience with ISMS based on ISO/IEC 27001, by utilizing PECB’s IMS2 Methodology and other best practices
Support an organization in operating, maintaining, and continually improving an ISMS based on ISO/IEC 27001
Technical experience with Windows Server including roles/features such as IIS, RDS, along with Active Directory
Familiar with scripting language such as PowerShell
Experience with AD, SharePoint, Skype/Teams, Exchange, and Office 365 migrations Analytical and problem-solving ability
Working knowledge and experience working with Office 365, Azure, AWS, NSX, VMWare vSphere ESXI, Dell EMC, Cisco, Sophos, HPE and IBM systems.
Experience with proper system cable labeling and management
Identifying compute solution opportunities
Experience with end-user support and/or software testing.
Application Closing Date
29th November, 2022.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.