Customer Experience Agent at Nicole Sinclair Consulting

Nicole Sinclair Consulting - Our client is recruiting suitable candidates to fill the position below:

Job Title: Customer Experience Agent

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• Our client is in need of a Customer Experience Agent who would offer support to customers who have questions, concerns, problems, or who want to purchase any product or service of the organisation.

Responsibilities

• To receive customer calls, provide accurate and relevant responses to their enquiries, concerns and/or complaints
• To make post service follow-up calls to understand the level of satisfaction achieved from the organisation'sin-store experience.
• This may require addressing any concerns/complaints that may arise.
• To alert customers of their due services within the framework of the organization'sstandards.
• To identify customer’s needs by probing further to fully understand the nature of their enquiries to be able to offer suitable solutions.
• To keep records of all customer interactions/conversations in a detailed and accurate manner using provided tools
• To provide accurate product and service information where needed.
• To flag and escalate tickets to the Team lead where necessary Process Improvement.
• To make suggestions on how to improve workflow to serve the customer better.
• To share ideas on improving team engagements.

Competency / Skills / Requirements

• Bachelor’s Degree or it’s equivalent from an accredited university, in any relevant field of study (Arts, Humanities and Social Sciences is an added advantage).
• Must possess at least 1 year of experience in Customer service.
• Certificate of completion of the compulsory One-year National Youths Service Corps Knowledge and Skills
• Outstanding Customer service skills.
• Ability to work independently and within a team.
• Must possess active listening skills.
• Effective problem solving and flexibility skills.
• Must possess clear and concise communication skills.
• Good time management skills.
• Empathy and emotional intelligence.
• Must have Knowledge of Microsoft Excel, Google, and all related tools experience.

Application Closing Date
Not Specified.