Team Member, Middleware Management at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Middleware Management

Location: Nigeria

Job Objective(s)

• To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.
• Proactive routine maintenance of application servers (ESB).

Duties & Responsibilities

• Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
• Routine housekeeping - Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
• Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.
• Ensure the platforms are up and functional at all times.
• Ensure all user platforms are optimized and functioning optimally.
• Escalate all issues to the team lead in a timely and explicit manner.
• Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
• Ensure the timely development and deployment of innovative solutions for the unit.
• Ensure that vendor related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various units.
• Monitor fraud prevention solutions across all applications deployed on the middleware applications.
• Weekly Review and reporting of projects, Issues and collection mandates.
• Group Digital Banking Monthly Performance Report.
• Group Digital Banking Monthly Channel Adoption Report.
• Review daily transaction status reports to identify reasons for failures and ways to avoid them.
• Provide AD HOC reports when required.
• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)
• Monitor middleware systems to ensure high availability and 100% uptime.
• To ensure all routine/periodic housekeeping functions are carried out when due.
• Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
• Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
• Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.
• Ability to meet deadlines and manage multiple, dynamic priorities.

Minimum Educational Qualification

• First Degree in any IT-related field.
• Minimum of 3 years work experience required

Knowledge & Skills Required:

• Hands-on experience working in an applications production support/application development environment.
• Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
• Understand how to support applications ran on ESB environment.
• Trend monitoring for transactions performed on major applications hosted on the middleware platform.
• Strong UNIX/Linux, AIX operating system administration. 
• Collaborative skills: Ability to work with cross-functional teams.
• Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
• Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.
• Firm Grasp of Structured Query Language (SQL).
• Customer experience and issue resolution.
• Excellent leadership skills.
• Interpersonal relationship management.

Application Closing Date
5th December, 2022.