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Team Member, Chanel Switching Services at United Bank for Africa Plc (UBA)

Posted on Thu 17th Nov, 2022 - hotnigerianjobs.com --- (0 comments)


United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Chanel Switching Services

Location: Nigeria

Job Objective(s)

  • To manage the bank’s card related applications and ensure 100% uptime.
  • Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).

Duties & Responsibilities

  • Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
  • Assist in installing, testing, debugging documenting applications using appropriate tools
  • Daily systems check to be carried out and documented
  • Drive compliance of agreed service level agreements with business units and external service providers.
  • Hold Quarterly Meetings with Application vendors to review performance and identify areas of improvement
  • Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.
  • Document and maintain operational policies, procedures, and associated training plans for team members
  • Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team
  • Daily backup of all channels must be ensured and also demonstrate and show proof of data restoration capability
  • Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
  • Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
  • Ensure timely development and deployment of innovative solutions for the unit.
  • Ensure that vendor-related projects are monitored strictly to meet set deadlines.
  • Engage stakeholders to understand requirements when developing solutions for the various units.
  • Identify areas of improvement bothering on products, applications, and services within the team’s support.
  • Monitor fraud prevention solutions across all collections and remittance platforms.
  • Ensure all Incomes are configured properly at set-up and captured for all Collections and remittance products.
  • Analysis of Card Performance report to study and monitor transaction patterns to ensure optimal transaction processing.
  • Transaction Decline analysis report.
  • Provide Performance reporting and analytics (Count. Volume and Revenue).
  • Analyse and interpret customer behaviors and patterns to increase retention.
  • Daily/Weekly Regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
  • Weekly Review and reporting of projects, Issues, and collection mandates.
  • Group Digital Banking Monthly Card Performance Report.
  • Group Digital Banking Monthly Transaction Processing Report.
  • Review daily transaction status reports identifying reasons for failures and ways to avoid them.
  • Provide reports when required.

Minimum Educational Qualification

  • First Degree in Computer Science or any related field.
  • Minimum of 3 years work experience required

Knowledge & Skills Required:

  • Payments industry trends. 
  • Card business and innovation.
  • Project coordination skills, including organizing, prioritizing, and tracking all phases of a project. 
  • Trend monitoring for transactions performed on the various card platforms & solutions.
  • E-Channel/Payment Technologies. 
  • Relational Database management.
  • Relationship Management.
  • Interpersonal skills.
  • Strong Oral and Written Communication. 
  • Results orientation.
  • Stakeholder Management. 
  • Technology Innovation.

Application Closing Date
25th November, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information


  

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