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Team Member, Finacle Service Management at United Bank for Africa Plc (UBA)

Posted on Thu 17th Nov, 2022 - --- (0 comments)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Finacle Service Management

Location: Nigeria

Job Objective(s)

  • To manage and ensure availability of Finacle Application to users at all times.

Duties & Responsibilities

  • Monitor Finacle Production services in Nigeria and the subsidiaries, and respond to alerts triggered by all the available monitoring tools.
  • Monitor all in-country Finacle servers real-time and review reports from the countries to identify and apply all necessary corrective actions.
  • Ensure critical logs are archived periodically as configured on Production servers.
  • Carry out periodic services maintenance to improve performance of Finacle.
  • Ensure availability of all Finacle Test environments for stakeholders.
  • Deploy all Production patches.
  • Download all Finacle generic patches periodically as delivered by Infosystem.
  • Ensure testing of released patches is conducted.
  • Obtain approval of Change Control Board to deploy to production.
  • Deploy patches to Production in a controlled manner.
  • Deploy Finacle custom fixes as requested by the application developers.
  • Apply all Finacle Configuration changes as approved.
  • Install new Finacle instances for testing, simulation, as and when required.
  • Deploy Finacle backup servers to subsidiaries in line with regulatory requirements.
  • Provide Integration Support.
  • Handle configuration and Integration of third-party applications to Finacle.
  • Provide Connect24 and Finacle Integrator (FI) support to all third-party application owners and vendors.
  • Ensure optimal channels transaction processing by Finacle interfaces.
  • Ensure stand-in server (CSIS) is continuously synchronized with Finacle Core.
  • Ensure all changes on Production are replicated to Disaster Recovery (DR) site and in-country servers.
  • Schedule and execute annual Fail-over Tests to the DR site in Rack Center for all Finacle environments bank-wide.
  • Schedule and execute annual Finacle BCP Tests for all in-country servers in line with regulatory requirements in the relevant subsidiaries.
  • Resolve issues on Finacle Core Services and channels.
  • Investigate and resolve reported issues on Finacle core services and channel transactions within SLA.
  • Review Finacle Logs to identify potential bottlenecks to uninterrupted service availability.
  • Escalate Product bugs to the Finacle consultants (Infosys/CWG) and ensure prompt delivery of solution.
  • Execute key strategic projects as assigned by the supervisors.
  • Identify and implement initiatives that would enhance service delivery and internal efficiency.

Minimum Educational Qualification

  • First Degree in Computer Science or any related field.
  • Minimum of 2 years work experience required

Knowledge & Skills Required:

  • Good knowledge of Banking.
  • Good knowledge of delivery channels.
  • Finacle Administration/Troubleshooting techniques.
  • Good knowledge of application support.
  • Knowledge of Bank policy and best industry practices Strong UNIX skills.
  • SQL/PL-SQL skills.
  • Basic Programming/scripting skills.
  • Software development skills are desirable.

Application Closing Date
25th November, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information


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