Customer Satisfaction Representative at OluDidIt

OluDidIt, a Gift and Stationery Brand, is recruiting qualified candidates to fill the position below:

Job Title: Customer Satisfaction Representative

Ref: 1102
Location: Abuja
Employment Type: Full-time

Job Summary

• We are looking to hire a customer representative to manage customer queries and complaints.
• Your duties include to take customers request and accurately process orders, modifications, and escalate complaints across a number of communication channels.
• To excel in this position, you should be energetic, intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Assistance with the placement of orders,
• Cooperation with in-house team to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular update and maintenance of customer’s account
• Providing feedback on the efficiency of the customer service process and engagement activities to line manager.
• The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

Job Requirements

• Excellent written and verbal communication skills to interact with customers effectively.
• Ability to remain calm regardless of customer’s disposition.
• Experience as a Client Service/ Customer Representative.
• Ability to prioritize duties and perform multiple tasks simultaneously.
• Time Management and organizational skills.
• Good computer skills.

Application Closing Date
20th November, 2022.

Mode of Application
Interested and qualified candidates should send their Cover Letter, CV and copies of all Academic Certificate in one document addressed to, "The Hiring Manager" via: [email protected] using "Ref: 1102" as the subject of the mail.

Note

• Applications received after the deadline will not be considered.
• Unsuitable applications will not be acknowledged.