Customer Satisfaction Representative at OluDidIt

OluDidIt, a Gift and Stationery Brand, is recruiting qualified candidates to fill the position below:

Job Title: Customer Satisfaction Representative

Ref: 1102
Location: Abuja
Employment Type: Full-time

Job Summary

• We are looking to hire a customer representative to manage customer queries and complaints.
• Your duties include to take customers request and accurately process orders, modifications, and escalate complaints across a number of communication channels.
• To excel in this position, you should be energetic, intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Assistance with the placement of orders,
• Cooperation with in-house team to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular update and maintenance of customer’s account
• Providing feedback on the efficiency of the customer service process and engagement activities to line manager.
• The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

Job Requirements

• Excellent written and verbal communication skills to interact with customers effectively.
• Ability to remain calm regardless of customer’s disposition.
• Experience as a Client Service/ Customer Representative.
• Ability to prioritize duties and perform multiple tasks simultaneously.
• Time Management and organizational skills.
• Good computer skills.

Application Closing Date
20th November, 2022.