Customer Service Executive at Leapsail Limited

Leapsail Limited principal activity is the provision of cutting edge Tourism, Travel and Study services to esteemed customers. Our vision is "We aim to deliver happiness to clients, shareholders and employees for the long haul” and we are committed to building an organization with world class skills and management capability to achieve the Company's vision. Our goal is to ensure the company is constantly moving towards fulfilling its short-term and long- term objectives and does not diverge from its strategic guidelines.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• High School Diploma
• 3 years proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
31st November, 2022.