Restaurant Manager at the OBSERVATORY

The OBSERVATORY is afusion smokehouse restaurant located in the heart of lagos. The restaurant is well recognized for itsdeliciousmeals andthe serenitythat itprovides for its guests. With the combination of best chefs in the city of lagos, mouth-wateringmeals and decently approachable staff team, the OBSERVATORY continues to top the charts in the league of lagos most finest restaurants, with her sumptuous daily delicacies.

We are recruiting to fill the position below:

Job Title: Restaurant Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Description

• We are looking for a female results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours.
• She will be responsible for making needed changes to the menu, ordering ingredients for the kitchen staff, and gathering feedback from customers.
• The ideal candidate should a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.

Responsibilities

• Supervise day-to-day activities and assist in the food and beverage outlets
• Create innovative programs and promotions that drive revenue through increased guest patronage
• Aid in all financial budgeting operations to maximize profitability
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the restaurant in your community
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Qualifications

• BSc Degree in Hospitality Management; or Culinary Schooling is a plus
• 3 - 5 years work experience.
• Ability to multi-task, organize, and prioritize work
• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills.

Application Closing Date
25th November, 2022.