Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner
















  
          Popular Jobs
Fan Milk Plc Job Recruitment (8 Positions)

Concerned Youths for Development Initiative (CYDI) Job Recruitment (3 Positions)

Sinoma Nigeria Company Limited Job Recruitment (3 Positions)

Nigerian Army (DSSC 27 / 2023) Nationwide Job Recruitment (14 Positions)

DSD Domestic Recruiters Job Recruitment (3 Positions)

Terawork Job Recruitment (9 Positions)

Phillips Outsourcing Services Nigeria Limited Job Recruitment (20 Positions)

Hudson Mining Limited Job Recruitment (7 Positions)

Animal Home Services Limited Job Recruitment (3 Positions)

SupportPro by Salesplat Job Recruitment (4 Positions)

Lily Hospital Limited Internship & Exp. Job Recruitment (7 Positions)

IO Furniture Limited Job Recruitment (3 Positions)

Halogen Group Job Recruitment (4 Positions)

Global Divine Grace Hospitals Job Vacancies (12 Positions)

Contact Marketing Services Limited Job Recruitment (5 Positions)

Holcim Nigeria Job Recruitment (7 Positions)

GAIA Africa Job Recruitment (4 Positions)

Wallgate Apartment Limited Job Recruitment (5 Positions)

SPIE Oil & Gas Services Job Recruitment (6 Positions)

World Bank Group Job Recruitment

Bluesky Media Promotions Job Recruitment (3 Positions)

OPL Academy Recruitment (3 Positions)

Ascentech Services Limited Job Recruitment (32 Positions)

Biz Afric Solutions Job Recruitment (4 Positions)

Senior Account Manager at Qatar Airways

JustHR Job Recruitment (4 Positions)

Opay Nigeria Job Recruitment (3 Positions)

International Institute of Tropical Agriculture (IITA) Job Recruitment (8 Positions)

Ibis Hotel Job Recruitment (4 Positions)

Windetop Digital Services Job Recruitment (3 Positions)

Stanbic IBTC Bank Job Recruitment (4 Positions)

Husk Power Energy Systems Nigeria Limited Graduate & Exp. Job Recruitment (3 Positions)

Montaigne AH Limited Job Recruitment (12 Positions)

eHealth Africa Job Recruitment (4 Positions)

Snapnet Limited Job Recruitment (3 Positions)

Reime West Africa Limited Job Recruitment (10 Positions)

Abuja Clinics Job Recruitment (12 Positions)

Bible Society of Nigeria (BSN) Job Recruitment (10 Positions)

GBC Professional Services Job Recruitment (4 Positions)

Strongmas Automobile Limited Job Recruitment (5 Positions)

Achieving Health Nigeria Initiative (AHNi) Job Recruitment (9 Positions)

Institute of Human Virology (IHVN) Job Recruitment (5 Positions)

Fusion Group Job Recruitment (5 Positions)

OPEC Fund for International Development Job Recruitment (4 Positions)

One Specialty P & S Nigeria Limited Job Recruitment (3 Positions)

Baker Hughes 12-months Graduate Internship Programme - Finance 2023

Ashipa Electric Limited Job Recruitment (3 Positions)

Lead Enterprise Support Company Limited Job Recruitment (3 Positions)

International Rescue Committee (IRC) Job Recruitment (11 Positions)

Eunisell Limited Job Recruitment (4 Positions)


Client Service Representative at Infinox Capital Nigeria

Posted on Tue 22nd Nov, 2022 - hotnigerianjobs.com --- (0 comments)


INFINOX is a global online CFD brokerage that offers clients the opportunity to trade the financial markets with industry-leading technology and a premium client service. Our global presence means that we have offices in over 15 countries and are regulated in multiple jurisdictions. We are an award-winning firm driven by our culture of Integrity, Ambition, Inspiration and Excellence. We strive to compete in an ever evolving and challenging environment whilst ensuring our clients are valued and serviced at the centre of our business.

We are recruiting a motivated, analytical and methodical individual to be part of an exciting team in the capacity below:

Job Title: Client Service Representative

Location: Lagos
Employment Type: Full-time
Reports to: Client Services Manager
Working Hours: 8:00 to 17:00 (NGtime)

Role

  • The company is looking for someone who is able to multitask, has strong problem-solving skills, is self-motivated and excited by the diverse range of opportunities and challenges. We are looking for an individual with flexibility and passion to help grow the business.
  • If you are interested in a full-time job that offers a varied workload, a fast-paced working environment and friendly team and have the skills listed - please apply.

Key Responsibilities

  • The ideal candidate will be friendly, enjoy helping clients, and comfortable with new and changing technologies.
  • As a Client Services Representative, you should be able to identify and resolve client queries and complaints in a professional and timely manner, own excellent communication skills, provide guidance and support to team members when required, and fulfil the departmental targets.
  • Providing professional support to clients and partners;
  • Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes;
  • Monitoring and handling client queries in Support inbox;
  • Assisting with chat function and phone support;
  • Providing clients with relevant information on the products and services offered by the company
  • Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications;
  • Provide reports with the support of internal systems to clients or other departments;
  • Assist clients with the deposit and withdrawal process and provide guidance on payment systems;
  • Report any potential issues for client facing technology using the IX THROTTL ticketing system;
  • Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly;
  • Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department;
  • Deal with other type of tasks, as required by the company
  • Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.
  • Establish and maintain a good & professional relationship with clients, colleagues and partners;
  • Ensure you pay attention to detail in all aspects of the role;
  • Be diligent in keeping on top of support functions, in a timely and professional manner
  • Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.

Key Performance Indicators
Performance in this role will be measured across the following KPI’s:

  • Customer Satisfaction
  • Customer Retention
  • Quality of communication
  • Problem management and solving
  • Other Qualitative and quantitative KPIs.

Essential Skills

  • A First Degree in English Language and related fields
  • 1 - 3 years relevant work experience.
  • Ability to speak English language eloquently is a must.
  • A customer service experience is an added advantage.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to coordinate with other departments on client-related matters
  • Have outstanding written and verbal communication skills
  • Understanding of IT and be comfortable in solving technical issues across various software
  • Ability to work in a team environment
  • Have ambition and desire to progress within the company.

Application Closing Date
27th November, 2022.

Method of Application
Interested and qualified candidates should submit their Resume to: [email protected] using the Job Title as the subject of the email.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *