Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Beta Glass Plc Job Recruitment (4 Positions)

Aeroport Travels and Tours Limited (ATTL) Job Recruitment (4 Positions)

Nigerian Red Cross Society (NRCS) Job Recruitments (6 Postions)

Elevensixteen Limited Job Recruitment (6 Positions)

Jaykay Carpet Industries Limited Job Recruitment (12 Positions)

Virgin Beauty Industries Limited Job Recruitment (5 Positions)

Lucky Fibres Limited Job Recruitment (3 Positions)

Raybond Technical Limited Job Recruitment (4 Positions)

LD&D Consulting Job Recruitment (8 Positions)

Global Peace Development (GPD) Job Recruitment (8 Positions)

TAG Energy Group Job Recruitment (3 Positions)

Zibac Consulting Job Recruitment (4 Positions)

Taybuwtah International Job Recruitment (5 Positions)

Management Sciences for Health (MSH) Job Recruitment (6 Positions)

Marriott International Job Recruitment (5 Positions)

Bukka Hut Restaurant Job Recruitment (3 Positions)

Hilton Worldwide Job Recruitment (3 Positions)

ATOL Consulting Job Recruitment (3 Positions)

Miva Open University Job Recruitment (4 Positions)

Siemens Energy Limited Job Recruitment (3 Positions)

Ifeanhealth Nigeria Limited Job Recruitment (3 Positions)

ZNG Job Recruitment (3 Positions)

TeamAce Limited Graduate Trainee, Internship & Exp. Job Recruitment (46 Positions)

Fort Knox Outsourcing Job Recruitment (3 Positions)

Lopterra Services Limited Internship & Exp. Job Recruitment (7 Positions)

Tizeti Network Limited Job Recruitment (4 Positions)

Nina Jojer Limited Job Recruitment (3 Positions)

Jibs-Ray Nigeria Limited Job Recruitment (6 Positions)

Tailored Talent Job Recruitment (4 Positions)

Nigerian Exchange Group (NGX Group) Plc Job Recruitment

Africa Youth Growth Foundation (AYGF) Job Recruitment (9 Positions)

Mothers2mothers (m2m) Job Recruitment (3 Positions)

ABNL Limited Job Recruitment (4 Positions)

Leading Digital Payment Institution Job Recruitment (11 Positions)

Growing Hotel Group Job Recruitment (28 Positions)

Prixair Group Job Recruitment (6 Positions)

Startup Soar Consulting Job Recruitment (3 Positions)

Kyosk Digital Services Limited Job Recruitment (3 Positions)

SPIE Oil & Gas Services Job Recruitment (3 Positions)

Extramileage Consults Limited Job Recruitment (14 Positions)

Hobark International Limited (HIL) Job Recruitment (7 Positions)

Seven-Up Bottling Company Limited Job Recruitment (9 Positions)

Perfetti Van Melle Nigeria Limited Job Recruitment (5 Positions)

Oilserv Limited Job Recruitment (7 Positions)

Kinetic Electromechanic Nigeria Limited Job Recruitment (4 Positions)

Malaria Consortium Job Recruitment (12 Positions)

Pawnshop by Bluradish Job Recruitment (3 Positions)

Bell Oil & Gas Limited Job Recruitment (3 Positions)

Virtual Palyn Job Recruitment (3 Positions)

Optimed Pharmacy Job Recruitment (3 Positions)


Client Service Representative at Infinox Capital Nigeria

Posted on Tue 22nd Nov, 2022 - hotnigerianjobs.com --- (0 comments)


INFINOX is a global online CFD brokerage that offers clients the opportunity to trade the financial markets with industry-leading technology and a premium client service. Our global presence means that we have offices in over 15 countries and are regulated in multiple jurisdictions. We are an award-winning firm driven by our culture of Integrity, Ambition, Inspiration and Excellence. We strive to compete in an ever evolving and challenging environment whilst ensuring our clients are valued and serviced at the centre of our business.

We are recruiting a motivated, analytical and methodical individual to be part of an exciting team in the capacity below:

Job Title: Client Service Representative

Location: Lagos
Employment Type: Full-time
Reports to: Client Services Manager
Working Hours: 8:00 to 17:00 (NGtime)

Role

  • The company is looking for someone who is able to multitask, has strong problem-solving skills, is self-motivated and excited by the diverse range of opportunities and challenges. We are looking for an individual with flexibility and passion to help grow the business.
  • If you are interested in a full-time job that offers a varied workload, a fast-paced working environment and friendly team and have the skills listed - please apply.

Key Responsibilities

  • The ideal candidate will be friendly, enjoy helping clients, and comfortable with new and changing technologies.
  • As a Client Services Representative, you should be able to identify and resolve client queries and complaints in a professional and timely manner, own excellent communication skills, provide guidance and support to team members when required, and fulfil the departmental targets.
  • Providing professional support to clients and partners;
  • Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes;
  • Monitoring and handling client queries in Support inbox;
  • Assisting with chat function and phone support;
  • Providing clients with relevant information on the products and services offered by the company
  • Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications;
  • Provide reports with the support of internal systems to clients or other departments;
  • Assist clients with the deposit and withdrawal process and provide guidance on payment systems;
  • Report any potential issues for client facing technology using the IX THROTTL ticketing system;
  • Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly;
  • Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department;
  • Deal with other type of tasks, as required by the company
  • Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.
  • Establish and maintain a good & professional relationship with clients, colleagues and partners;
  • Ensure you pay attention to detail in all aspects of the role;
  • Be diligent in keeping on top of support functions, in a timely and professional manner
  • Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.

Key Performance Indicators
Performance in this role will be measured across the following KPI’s:

  • Customer Satisfaction
  • Customer Retention
  • Quality of communication
  • Problem management and solving
  • Other Qualitative and quantitative KPIs.

Essential Skills

  • A First Degree in English Language and related fields
  • 1 - 3 years relevant work experience.
  • Ability to speak English language eloquently is a must.
  • A customer service experience is an added advantage.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to coordinate with other departments on client-related matters
  • Have outstanding written and verbal communication skills
  • Understanding of IT and be comfortable in solving technical issues across various software
  • Ability to work in a team environment
  • Have ambition and desire to progress within the company.

Application Closing Date
27th November, 2022.

Method of Application
Interested and qualified candidates should submit their Resume to: bookmindersng@gmail.com using the Job Title as the subject of the email.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *