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Head of Operations at a Digital Microfinance Bank - Enroyale Consulting

Posted on Wed 23rd Nov, 2022 - hotnigerianjobs.com --- (0 comments)


Enroyale Consulting - Our client, a Digital Microfinance Bank, is recruiting to fill the position below:

Job Title: Head of Operations

Location: Wuse II, Abuja (FCT)
Employment Type: Full-time

Job Summary

  • We require the services of a Head of Operations to lead the affairs of our institution.

Responsibilities
Some of the key responsibilities include:

  • Analyze the current processes of our operations and identify weaknesses by working hand-in-hand with the Chief Operating Officer and the Customer Support & Collection Agents
  • Design new operations processes to improve how we serve our customers and when we create new financial products
  • Build the right KPIs, monitoring tools, and internal workflows… to ensure we deliver the Bank’s growth objectives and deliver a stellar service to our customers in collaboration with other departments
  • Monitor business metrics and work with external teams (Risk, Finance, Internal Audit) to understand and explain deviations.
  • Ensure a high standard of quality in the Operations Team, set guidelines for hiring and team management
  • Handle complex Customers issues, manage escalation processes within Teams
  • Weekly detailed reporting with operations metrics to the Chief Operating Officer and Risk & Finance teams
  • Develop and manage a team of well-trained, focused and motivated Banking Services staff, “change the Bank mindset”
  • Supervise and coordinate branch operations activities on a daily basis

Preferred Experience

  • Candidates should possess a Bachelor's Degree with 4 - 7 years work experience.
  • You must be familiar with the BankOne Core Banking Application
  • You must have strong communication skills
  • You have knowledge of Microsoft Office (Word, Excel), Google Suite
  • You must be thrilled by the vision of The and hungry to make it a success story in Nigeria
  • You have experience in the startup environment or in digital financial services
  • You have experience in SQL and other database management software.

Application Closing Date
14th December, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Nothern candidates are highly encouraged to apply.


  

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