Customer Service / Sales Officer at OJ Wale Pillar Metals and Tech Limited

O J Wale Pillars Metal and Tech Limited is a Nigerian-based Solar Energy Company that is focused on Providing sustainable uninterrupted alternative source of energy solutions for home and businesses across Nigeria and to ensure that it’s eco-friendly and totally free from noise pollution. Our source of energy ensures conservation of energy and quick power supply for immediate utilization for end users. O J Wale Pillars Metal and Tech Limited was registered on 24th of April 2015 with the Corporate Affairs Commission. However, we have been in the Solar energy business since 2010 (10 years ago), while Battery Hunters Limited as subsidiary was registered on 19th July, 2019. At O J Wale Pillars Metal and Tech Limited, we are known for innovative and exceptional after-sales service and support for all our Clients and customers through our seasoning Engineers and Customers Service representatives as we provide alternative energy solutions to each home, organizations, schools, industries, government agencies and non-governmental parasternal. Our source of energy exists from Nature and that makes it absolutely free from causing any harm to the end user. No air pollution, No noise pollution and Nature does not fail.

We are recruiting to fill the position below:

Job Title: Customer Service / Sales Officer

Location: Oshodi, Lagos
Employment Type: Full-time

Job Description

• Greet customers warmly, ascertain problem or reason for calling and Resolve customer complaints via phone, email or social media
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls.
• Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions
• Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered
• Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money
• Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.
• Assist in Scaling all scraps batteries from suppliers and record same to avoid discrepancy
• Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.
• Inform customers about discounts and special offers.
• Provide customer feedback to the Management for seamless service delivery.
• Stay up-to-date with new products/services and price.

Requirements

• Minimum academic qualification of an OND / HND / Bachelor's Degree (ideal but not required)
• Additional certifications and other professional development experience
• 1+ years of sales experience
• The Candidate must possess good dress sense and must be well organized.
• Prospecting skills
• Persuasion, negotiation, and closing skills
• Ability to meet deadlines and financial goal minimums
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including word, excel, and outlook.
• Able to work comfortably in a fast-paced environment.

Salary
N60,000 - N65,000 / month.

Application Closing Date
30th November, 2022.