Customer Care Representative at a Real Estate Company - Pruvia Integrated Limited

Pruvia Integrated Limited - Our client in the Real Estate sector is recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Brief

• The Customer Care Officer will capitalize on identifying and assessing customers’ needs to achieve satisfaction.

Job Responsibilities / Description

• Manage large amounts of incoming phone calls, messages and mails
• Manage company's social media pages by interacting with customers
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call and message handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Job Requirements

• HND / B.Sc in any field
• 2 - 3 years experience in Customer Care proven customer support experience or experience as a Customer Care Officer
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication
• Follow communication guidelines and policies.

Salary
N70,000 Monthly.

Application Closing Date
7th December, 2022.