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Relationship Management Officer at Wema Bank Plc - 8 Openings

Posted on Wed 23rd Nov, 2022 - hotnigerianjobs.com --- (0 comments)


Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Relationship Management Officer

Locations: Asaba - Delta, Benin - Edo, Onitsha - Anambra, Calabar - Cross River, Yenagoa - Bayelsa, Aba - Abia, Uyo & Eket - Akwa Ibom
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance

Job Summary

  • The ideal candidate will be involved in growing the Bank’s business in the areas of Deposit, Revenue and Customer base consistently using acceptable standard business practices.

Job Description

  • Deposit mobilization
  • New Customer acquisition
  • Relationship management.
  • Creation of quality risk assets
  • Generation of commercial businesses e.g. Trade Finance and Off- Balance Sheet transactions.
  • Grow revenue on a month on month basis
  • Deploy the bank’s e-channels across different customer segments
  • Onboarding of customers across the bank’s digital channels
  • Contribute significantly to the branch’s profitability.

Risk Management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures.

Financial Management:

  • Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Retail Cluster Head to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability.

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems
  • Engaging customers on banking products and services
  • Approach and sign on new customers.

People Management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s Values while adhering to all corporate HR policies
  • Exhibit Good leadership skill
  • Has a direct responsibility and accountability for the performance of all MA in the branch.

Requirements

  • Education: Minimum of First Degree in any Discipline. Additional qualification will be an added advantage
  • Specialized knowledge: 3-6years cognate experience
  • Professional Certification: MBA/ CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Have good Industry knowledge vis a vis deposit and lending dynamics and application in customer acquisition and retention
  • Must be able to work effectively in a team to achieve a common goal
  • Possess good credit knowledge
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.

Benefit
Highly Competitive.

Application Closing Date
30th December, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

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