Customer Service Representative at Flygo Travels

Flygo Travels is a growing traveling agency that provides educational, immigration, visa consulting, tour operation and places strong emphasis on the delivery of high-quality services. As a result of its expansion, career opportunities exist for high performing professionals that can contribute and thrive to a rapidly growing organization.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The candidate will be responsible to supports customers by providing helpful information, answering questions, and responding to complaints.
• They will be the front line of support for employees, clients and customers and they help ensure that customers are satisfied with products, services, and features.

Responsibilities and Duties

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements and Qualifications

• Degree in Hospitality, Travel, Tourism, Business or relevant field
• 1 - 3 years’ work experience as a Customer Service Representative.

Skills and Competencies:

• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation
• Ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Customer Service Skills
• Documentation Skills
• Resolving Conflict
• Empathetic and Patience.

Application Closing Date
14th December, 2022.